Follow these steps:

In the old device:

1.        Create a backup through Menu > Backup (Menu > File > Backup in eM Client 7 and older)
2.        Deactivate your license if you are no longer going to use eM Client on this device in Menu > Help > License (not needed for one-seat licenses, but useful for making sure no licensing problems happen)
3.        Find the .ZIP backup file and move it to your new device
   (by default in ..\Documents\eM Client)

In your new device:

1.        Install eM Client (download it here)
2.        Skip initial setup
3.        Restore from your backup through Menu > File > Restore
4.        Activate your license in Menu > Help > License

If you put the backup file in the new device in the same folder structure as the default (..\Documents\eM Client) the restore will find it right away. Otherwise, you'll need to specify the path where the backup file can be found (in Menu > Settings > General > Backup).

You can also find these steps in our blog here: Transfer Your eM Client Data to a New Device

To change the time of the backup on Windows:

1.        Open up the Windows 'Task Scheduler' tool
2.        Click on the Task Scheduler Library
3.        You will see eM Client Database Backup in the middle window amongst the other tasks – double-click it to open the properties
4.        Go to the ‘Triggers’ tab
5.        Now you can edit the time and day when the backup takes place.

Mac does not have a default system scheduler, so the time needs to be changed either using a 3rd party app that has this functionality, or you can change it in the file ~/Library/LaunchAgents/com.emclient.mail.backup.plist

If you want to change the backup time to the current time, you can do that from inside eM Client:

• In eM Client > Settings > General > Backup uncheck Enable periodic backup
• Click 'Apply'
• Enable periodic backup again
• Hold the Alt (or Option) key and click 'Save & Close' or 'Apply' - this should change the backup time to the exact time you changed the setting.
• Restart launch agent - open terminal and run these two commands: 
• launchctl unload ~/Library/LaunchAgents/com.emclient.mail.backup.plist
• launchctl load ~/Library/LaunchAgents/com.emclient.mail.backup.plist

The default time for the backup on macOS is 10:00 AM.

In versions newer than eM Client 7.1, you can also customize the Mail toolbars centrally in Menu > Settings > Appearance > Toolbars.

Read more in our blog: Customizing user interface in eM Client and in the Documentation: Toolbars 

2. Send us the whole content of the ‘Log’ tab.
If an error appears, you can access the log by clicking on the third tab in the same window as the Error. If no error appears, go to Menu > Operations, click the 'Copy log' button and paste the log (Ctrl+V) in a message to us.

3. Send us the full number of the version that you’re using (you can find this information in Menu > Help > About).

4. Try to remember what changes you’ve made in eM Client or in your system before the problem started and describe them to us.

Submit the report via one of our Support options or send it to info@emclient.com (if you're still using the Trial version) and we’ll do our best to resolve the issue as soon as possible.

Mass mail is used for messages that are sent to multiple recipients but each one will get their own copy of the message (with no addresses in CC or BCC). You can read more in this article: Undisclosed recipients and how to send mass email in eM Client

It is also the correct way to send messages to numerous recipients if you do not want them to see each others' addresses.

To use this feature, add the recipients or use a distribution list from your Contacts folder in the To: field.

Instead of pressing ‘Send’ navigate to Menu > Message > Send as Mass Mail in the new message window.

The option is also available under the Send button drop-down menu (Send > Send as mass mail).

You can also use variables in Mass Mail emails that will replace information in your email with the recipient's details based on what you have saved to the contact's details in your Contacts data.

Read more in the Documentation: Rules

You cannot create new shortcuts in the Settings but the Quick Actions feature allows you to create your own shortcuts and combine numerous actions into one. Shortcuts for new actions cannot be created at this time.

Read more in our documentation: Quick Actions

The search bar is located at the top center. You can use this bar to search for keywords in the email subject, body, sender’s or recipient’s addresses, notes and attachments. Type in the keyword, hit ‘Enter’ and a list of emails with that phrase will pop up.

Advanced search

For a slightly more advanced search, you can type a “?” in the search bar and a drop-down menu will appear. This can help you narrow down your search by specifying things like the location of the keywords, if the email has an attachment, if it was sent before or after a certain date and so on.
You can also click the downward pointing triangle at the end of the search bar to get a list of advanced options to further narrow down your search.
Select ‘Advanced Search’ for even more options.

Search Bar tips & tricks

•          If you don’t remember a certain part of your keyword, you can use the wildcard “*” to represent any character(s). For example, searching for “*ance” will turn up both “finance” and “fiancé”.
•          eM Client always searches as though there was a wildcard at the end of your keyword, so even if you don’t insert a “*” at the end, it will effectively still search for “keyword*”.
•          If you search for an email address, eM Client will give you a list of suggestions for completing the address based on who's in your contact list. Please be aware that @ isn’t treated as a separator, the whole address is therefore one text string. If you’re searching for a text inside the domain name, you need to use the wildcard: e.g. searching for ‘*emclient.com’ will turn up info@emclient.com.
•          Please be aware that to search through the body of an email, full messages need to be downloaded. For IMAP this is not a default setting. Go to Menu > Accounts and enable downloading of messages for offline use under the IMAP tab.

Read more in our blog: Search keywords

You can also change individual calendar’s Default reminder in the Calendar section of eM Client.

Just right-click the calendar, select ‘Properties’ and change the Default reminder under the General tab. You can also change the color and other properties here.

For local archiving, eM Client contains an Automatic Archiving feature which allows you to download all messages older than a selected number of days from the server and keep them stored on your local drive. These emails can be found in the Archive folder in the program’s left pane, below the accounts folders and Local Folders.

You can find this option under Menu > Settings > Mail > Automatic Archiving. It is necessary to set Archiving Scope under the Account Preferences section for the archiving to be performed.

Server-side archiving is available for all IMAP and Exchange accounts. The Archive folder will show up under the account's own folders and you can use the ‘Move to Archive’ button or shortcut to move messages from these accounts' folders to their specific Archive folder with one step.

This feature was originally only supported for Google accounts where the 'Move to Archive' option only removes the Inbox label, the same way it works on webmail, keeping the message in the All Mail folder.

Read more on our blog: Archive your emails easily with eM Client 

If you want to run the application in the Offline mode when opening it, hold the CTRL button while the application is being initialized. This will be detected by the program and you will be given an option to enable the Offline mode.

To get back Online either click the Menu > File > Work Offline option again or click the Refresh button.

Search Folders have a dedicated section in the left pane below Favorite folders. You can hide this section or show it again from menu > Settings > General > Folders.

Right-click the Search Folders section to create a new search folder. You can also create one using the Search function at the top center - open the drop-down menu and select the 'Create Search Folder' option.

Read more in the Documentation: About Search Folders

Please be aware that you can only use valid iCalendar links.

Read more in our blog: iCal Subscriptions

Here are steps to follow to copy your messages and/or folders to Local folders:

Make sure to have the option to ‘Show local folders’ enabled in Menu > Settings > General > Folders.

Note: In eM Client 9 and older this option is in Menu > Settings > General > General.

To copy folders:

1.        Right-click the folder you want to copy
2.        Select the ‘Copy folder...’ option
3.        In a new window select the ‘Local folders’ as the destination where you want to make a copy
4.        Confirm
5.        Wait for eM Client to copy the folder with messages
6.        Continue with other folders from the top

You can select the 'Local folders' directly if you want the folder to be at the same level as the ‘Local Inbox’, ‘Sent’, etc. If you select any of the folders directly, the folder you are copying will be a subfolder of that folder.

To copy just messages:

1.        Open the folder with messages
2.        Click one of the messages to bring focus to it
3.        Press Ctrl+A to select ALL the messages in this folder (or select the ones you want specifically using the Shift or Ctrl button)
4.        Right-click one of the messages (with all messages still selected)
5.        Use the ‘Copy to Folder…’ option in the drop-down menu
6.        Select the exact folder where you want to copy these messages to
7.        If you are copying from Inbox, select the Local Inbox, etc.
8.        Confirm
9.        Wait for eM Client to finish copying these messages
10.        Continue with other folders from the top

If you have a large number of messages that have not been previously downloaded for offline use, the copying can take some time. In that case, eM Client is downloading the messages fully for the first time so it takes longer than copying a message that is already downloaded in eM Client.

After the messages are safely copied, you can remove the originals from your account folders, in case you need to free up space on your email server.
The copies in eM Client's Local folders are safe from any external force.

Note: We do suggest enabling automatic database backups if you keep local copies of important messages, in case the files in your computer got corrupted or if your computer crashed.
You can backup manually using the Menu > Backup option or enable Automatic backup in Menu > Settings > General > Backup.

In the new window that pops up, you can select the email account to apply the Automatic reply to, set the First and Last day when the reply is to be sent and then input the Subject and Body of the reply itself.

The Automatic reply feature is currently available for Gmail accounts, Icewarp accounts, Imageway, SmarterMail, MDaemon, and accounts using Exchange protocol (Microsoft 365).

Read more in our blog: Automatic Replies in eM Client for tutorial and Out of office messages with eM Client for examples.

The best way to get your data from Eudora to eM Client safely is to first use Thunderbird to import the data into it (detailed instructions can be found in this MozillaZine article).

After all your data is safely imported in Thunderbird, go to eM Client and then use the Menu > File > Import.. > Application: Thunderbird option.

1. Go to the Contacts section and use the List - Custom view.
2. In this view, all information columns are available - you can either keep them all or use the Columns configuration to select which columns you want to keep in your final CSV file.
3. Then open the folder/s or make a search for the contacts you want to export. The data you see is the same the final CSV file will contain.
   Use Ctrl+A or Menu > Edit > Select All to select all the contacts.
4. Right-click the selection and use the Export List > Export to CSV.
5. Select the location for your file and finish the export - and you're done, your custom CSV contacts file is finished.

eM Client will back up the whole application database into the folder selected in Menu > Settings > General > Backup. You can also enable the option of automatic backups in regular intervals here.

You can transfer this backup to a device of your choice and restore from it through Menu > File > Restore.

Read more in our blog: How to work with automatic backups in eM Client