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Knowledgebase : Troubleshooting
With the recent changes on Microsoft servers, the IMAP protocol for outlook/hotmail/live/msn/etc. accounts is currently unusable for some external applications at this time. Please set up your account as Exchange. Go to MENU>TOOLS>ACCOUNTS. Click the...
Your data hasn't been actually lost - you just accidentally skipped database migration. eM Client 7 has a completely new database structure, so the data cannot be just loaded from the old database. To migrate your data manually please use the MENU - FILE...
Please try the following steps to get rid of any 'ghost' messages: * Turn off CONVERSATIONS (Menu > View > Conversations > Disable Conversations) * Close eM Client * Go to eM Client's installation folder (default in _C:Program Files (x86)eM Clien...
Right-click the toolbar and click the 'CUSTOMIZE' option. Then add or remove any of the button options and save it to apply the change. _Toolbar customization is supported since eM Client 7, older versions do not have this option._ __
Please understand that the problem-solving process is difficult and can be very time-consuming. So if you want to get faster responses, make sure to follow these guidelines on how to report an issue: * If you are getting an error message, please ENCLO...
Have you lost your activation key? No problem! Simply enter the email address used for the license registration on our [http://www.emclient.com/lost-activation-key] 'LOST LICENSE KEY' WEBSITE [HTTP://WWW.EMCLIENT.COM/LOST-ACTIVATION-KEY], and we will se...
As shown on our License pricing options [https://www.emclient.com/purchase] website basic eM Client licenses are meant to be used on one computer only. If you have a FREE license or a single Pro license and have activated it on two or more computers, you ...
If you get an error indicating that your database is corrupted, the fastest possible way to get eM Client running again is to restore your data from a backup. If you do not have a backup, you might have to start over with an empty database (though if yo...
The special folders in Smart folders collect messages from all accounts. If there are copies of the same message it can mean the message is copied into more folders or among more accounts. Common causes for this include: * _Duplicate setup_ - make s...
This issue can happen when you have your email accounts (or at least one of them) set up with IMAP protocol. For IMAP protocol eM Client only synchronizes Message headers by default. So full messages are not downloaded until you open them to view them in ...
This is a known issue with selected Yahoo servers because Yahoo does not officially support subfolders. That is why the subfolders created in eM Client can disappear after synchronizing with the Yahoo server. The server will clear them out. We suggest...
We have enhanced the IMAP certificate checks, so when the name of the certificate does not match your account's hostname we show a warning about this. You can either set that you trust this certificate regardless (and make eM Client remember that choice...
When setting up a POP3 account using the automatic or manual account setup, you can choose between CREATING A SEPARATE FOLDER TREE in the left pane for your POP3 account, or you can have your items synchronized with the DEFAULT LOCAL FOLDERS tree. Both ...
Microsoft has unfortunately decided to stop supporting Skype for 3rd party applications so this feature had to be removed from eM Client. eM Client does not provide VoIP functionality, but clicking on the phone number in the Contact section of the Sideb...
Unfortunately, Facebook has decided to quit facebook chat support for third-party applications as of APRIL 30TH, 2015. Therefore, this functionality has been removed from eM Client as well.
You can export your contacts, tasks, and items from the agenda to a CSV file by selecting the items you want to export in the Contacts/Tasks or Agenda View and right-clicking the selection. Select "EXPORT > EXPORT TO CSV" and your items should be saved ...
For IMAP accounts eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details. While the startup synchronization is being processed by your server, it's possible the request...
These errors can be caused by minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server is unable to respond while the request ...
This window is a normal step of Gmail accounts set up, as can be seen in our step-by-step Gmail/G Suite setup [https://www.emclient.com/em-client-with-g-suite] on our website. It's part of Google's authentication called oAuth, where instead of giving th...
If you try to upload or change an event, task or contact but an error message pops up with the reason described in the message (e.g. invalid value, missing or empty field) it means that there is an invalid item that you're trying to synchronize with the s...
> UPDATE: New licensing manager has been released for PRO license > users and is available at http://licensemanager.emclient.com/ > [http://licensemanager.emclient.com/] > > SilverLight is no longer needed for access to our License manager. Chrome rece...
You can view and manage the Blacklist rule in MENU>TOOLS>RULES. Just select the Blacklist and click the 'MODIFY RULE..' button. A new window with all the domains and addresses in your blacklist will pop up and you can add new items or remove any of the e...
If the program somehow switched to a language you do not understand, do not worry! THE BUTTONS ARE LOCATED IN THE SAME PLACE FOR ALL LOCALIZATIONS, so follow these screenshots to find your way to the language settings: Open MENU > TOOLS > SETTINGS in th...
After 30 days of using the program you might encounter this message: > Demo expired > > Your demo period has expired. Please obtain a valid eM Client > license from http://www.emclient.com/purchase > [http://www.emclient.com/purchase] > > You may ac...
The OPERATIONS LOG can be very useful for troubleshooting, as it contains information about the Operations that were done during this run of the application. If there is an error message the Operations log might contain more detailed information about the...
If any of the main left-side sections is missing, whether it's MAIL, CALENDAR, TASKS or CONTACTS your data is definitely not gone. It just means you accidentally hid the section. You can make it appear again easily. Just RIGHT-CLICK ANY OF THE OTHER ITE...
Users of BTinternet email accounts have recently seen a variation of these errors: > [IMAP] Cannot open folder ... ([Clientbug] Select additional > arguments found after last expected argument) > > [IMAP] Cannot open folder ... (unrecognized extra arg...
> ATTENTION: THESE SOLUTIONS CAN ONLY WORK WITH EM CLIENT 8.0 OR NEWER > VERSIONS, THEY WILL NOT WORK FOR LEGACY VERSIONS OF EM CLIENT. eM Client supports MFA/oAuth login, but the pop-up window for this authentication method will not be allowed to be use...
Our databases are not backward compatible for older versions and once you upgrade your database to accommodate the new version, you cannot just simply install an older version over it. If you have a backup of your database from eM Client 7 you can skip ...
If you use Google or Yahoo accounts your accounts might have stopped synchronizing after the upgrade. This is most commonly caused by external apps like Antivirus, Firewalls, VPNs, etc. which are blocking the new eM Client 8 for your safety because the pr...
Upon upgrading to eM Client 8, all your folders were "hidden" by default under a folder called 'MORE'. This was to give you a fresh start with your folder management and make the interface more streamlined. To remove items from the More folder, simply d...
Previous versions of eM Client had several important features (such as Settings, Operations and Accounts) which were embedded under MENU > TOOLS. Therefore, a lot of our documentation and help articles written before the release of eM Client 8 in June 202...
The release of eM Client 8 has brought enhanced search capabilities, including searching in the text of attachments and IMAP and Exchange/Office365 servers. Sometimes though, searching through the mail server does not return correct/expected results, so i...
When you go to type in a name in the TO: section, if there is an X button on the right side in the suggestion list, then it can be deleted from the history of recipients. Otherwise, the unwanted contact must be deleted from your address book. You can al...
We believe that the slowness of the new version is likely due to the attachment indexation and folder syncing. You can try leaving eM Client running overnight so it can complete this process. Alternatively, you can run the eM Client application with a d...
If you get the following error: [GOOGLE CONTACTS]UPLOADING ITEM(S) TO FOLDER 'ACCOUNT@GMAIL.COM/CONTACTS' FAILED DUE TO THE FOLLOWING ERROR: EXECUTION OF REQUEST FAILED: HTTPS://WWW.GOOGLE.COM/M8/FEEDS/CONTACTS/DEFAULT/FULL (INVALID REQUEST.) The firs...