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Knowledgebase : Getting Started

The best way to ensure all your data and settings are brought over is through _Backup and Restore_. Follow these steps: _In the old device_: * Create a backup through MENU > BACKUP (Menu > File > Backup in eM Client 7 and older) * Deactivate you...
After you DOWNLOAD THE INSTALLER [https://www.emclient.com/download] from our website, run the downloaded ‘SETUP’ file and proceed with the installation steps. During the installation, you can, for example, choose to MAKE THE APPLICATION LAUNCH ON THE S...
eM Client can import your data directly from _Microsoft Outlook_, _Thunderbird_, other popular clients, previous eM Client database or relevant data files. When you first run the application, an automatic import wizard will lead you through the process ...
After you finish installing eM Client you will be automatically asked to set up your first account. You can use the _Automatic setup_ or open the other tabs to explore manual setup options. To set up additional email accounts go to MENU > ACCOUNTS secti...
eM Client supports all standard mailing services that synchronize items through the IMAP protocol or download messages through the POP3 protocol. The application also supports synchronization through the EXCHANGE WEB SERVICES protocol for _MS Exchange_ an...
An email program such as eM Client can retrieve your emails using different protocols. Two of the most common protocols are IMAP and POP3. So how do they work? POP3 protocol downloads the emails from Inbox to a specific device from the server. Once the ...
The backup options are accessible in MENU > SETTINGS > GENERAL > BACKUP. You can choose the folder where the backups will be saved and once you check the 'Enable Backup' option, you can also select how often you'd like the backup to occur and how many b...
Right-click anywhere in the toolbar and select 'Customize'. In the window that appears, remove and add items or change their order by using the 'Add', 'Remove' and Arrow buttons. In versions newer than eM Client 7.1, you can also customize the Mail too...
You can send MASS MAIL from eM Client with a PRO license. Mass mail is used for messages that are sent to multiple recipients but each one will get their own copy of the message (with no addresses in CC or BCC). It is also the correct way to send messag...
If you have several email addresses linked to eM Client, the first one that you have added will be automatically set as default. Default account will be selected as sender when you compose messages in a neutral place, such as the _Favorites_ or _Local Fol...
The automatic setup in eM Client uses the AUTODISCOVER settings on your email server. That helps the application detect the correct account settings and lets you access your data almost immediately. The most common setup is IMAP, this however depends on t...
You can set up your account manually in eM Client in a few simple steps. * Go to MENU > ACCOUNTS and click the button '+ADD ACCOUNT'. * Skip the Automatic Setup option, click on MAIL and select 'OTHER' from the menu that appears. * Click 'NEXT' to...
eM Client can also synchronize all your calendars, contacts or tasks items if your server supports the CALDAV or CARDDAV protocol. An example of a service that uses both of these protocols would be Fruux. You can also synchronize your GOOGLE CALENDAR and ...
The default database location is in the eM Client folder under your user profile in hidden folders AppDataRoaming (the path is usually _C:Users%username%AppDataRoamingeM Client_). To change it, please navigate to MENU > SETTINGS > GENERAL > STORAGE wher...
Go to MENU > RULES and a window with various options will appear, from where you can create and edit the rules. Click '+NEW RULE' and follow the Rule Wizard, it will guide you through the process. Read more in the Documentation: Rules [https://www.emc...
You can edit shortcuts to fit your needs by going to MENU > SETTINGS > GENERAL > SHORTCUTS. Click on any shortcut that you want to change. Then, press the combination of keys you would like to use instead and the new information will appear next to the ...
Even if you use features like rules and customizable folders to sort your mail, it can still be difficult to find a specific email. While you can manually go through your folders, there's a much easier way to quickly find what you're looking for - all you...
You probably already know that you can link several accounts to eM Client. But you might also decide that, for whatever reason, you don't want a specific account linked to eM Client after all. Luckily, you can remove an account from eM Client in just a fe...
To change the order of the accounts, go to MENU > ACCOUNTS. On the left side of the window that appears, you'll see a list of the accounts that you have linked with eM Client. If you want to change the order of these accounts, simply click on one of the...
The default reminder status for calendars in eM Client is set to "No Reminder", but you can adjust the default reminder in MENU > SETTINGS > CALENDAR. Scroll down to Defaults and click 'SET' for default reminder. Here you can choose the time for your ...
eM Client supports export to all standard file types for all your items. You can export emails into an email message format (_.eml_), calendars and tasks into iCalendar files (_.ics_) or your contacts into VCards (_.vcf_). You can also export your acc...
There are two types of archiving: local archiving and server-side archiving. For LOCAL ARCHIVING, eM Client contains an Automatic Archiving feature which allows you to download all messages older than a selected number of days from the server and keep t...
To set up an alias to your account navigate to the account settings under MENU > ACCOUNTS, select your account, click on "ALIASES" under the General setup of your account and add your email address to the list of Aliases. NOTE: In order to send out on b...
eM Client is currently localized in the following languages: * English * Czech * Italian * German * Greek * Spanish * French * Hungarian * Danish * Japanese * Korean * Dutch * Norwegian * Polish * Portuguese * Portuguese ...
To enable Offline mode from within the application simply navigate to MENU > FILE > WORK OFFLINE. If you want to run the application in the Offline mode when opening it, hold CTRL button while the application is being initialized. This will be detected ...
SEARCH FOLDERS are virtual folders that perform a search on selected criteria once you open the folder, allowing you to collect your items from specific folders or multiple selected folders just by using the right keyword or criteria. The Search folders...
While Gmail's default (and preferred) email protocol is IMAP, we definitely support a POP protocol option as well. However, since it's not the available setting from Autodiscover, you will need to set up the account manually. Gmail has a special secure ...
If you want to set up just a separate calendar account or your available calendar account could not be found using the Automatic setup, you can definitely set it up manually. * First, go to MENU > ACCOUNTS, and click on the + ADD ACCOUNT button. * S...
If you want to set up just a separate account for Contacts or your available '_Contacts_' account could not be found using the Automatic setup, you can definitely set it up manually. * First, go to MENU > ACCOUNTS, and click on the + ADD ACCOUNT butto...
You can easily subscribe to an internet calendar of your choice via MENU > TOOLS > SUBSCRIBE TO INTERNET CALENDAR. Simply copy the URL address of the calendar into the address field and you are ready to browse the calendar in the Internet Calendars sectio...
After you set up your Gmail account you might encounter this error message: _'All Mail' folder disabled_ _For Gmail and Google Apps accounts, eM Client synchronizes the 'All Mail' folder. It appears that IMAP access for this folder on account '
When your email account is going to be canceled soon or your space on the server is getting filled up, you might want to create a local backup of your messages or download them from your server. This applies mainly to IMAP and EWS accounts. Here are s...
No, email synchronization cannot be limited just to a selected time period (for example from only the past few months or years) at this time. For IMAP accounts, we by default only synchronize the email headers instead - this way you have an overview of ...
Automatic replies (sometimes called "Out of office") can be enabled in MENU > TOOLS >AUTOMATIC REPLIES. In the new window that pops up, you can select the email account to apply the Automatic reply to, set the First and Last day when the reply is to be se...
Unfortunately, we do not provide a direct import option from Eudora. The best way to get your data from Eudora to eM Client safely is to first use Thunderbird import the data into it. Detailed instructions can be found in this MozillaZine article [http://...
The default Export option for Contacts is VCF file, which is a standard file type for electronic contacts, but you can export your contacts into a CSV file as well. * Go to the Contacts section and use the LIST - CUSTOM VIEW. * In this view, all inf...
eM Client is able to show avatars for your contacts and can also download avatars from external sources like domain icons and gravatar. But how do you change your own avatar? This cannot be done directly via eM Client yet, but there are ways to get your...
The easiest way of moving your database to another device is to make a backup of your current database in MENU > BACKUP. eM Client will back up the whole application database into the folder selected in MENU > SETTINGS > GENERAL > BACKUP. You can also e...
Sharing in eM Client is done via DELEGATION for Exchange (EWS) accounts. You can find the Delegation setting via the MENU>ACCOUNTS section in the EXCHANGE WEB SERVICES tab of the given account or via right-click on the specific account in the folder list...
You can find the Public folders setting via the MENU>ACCOUNTS section in the EXCHANGE WEB SERVICES tab of the given account or via right-click on the specific account in the folder list. * In the Public folders window or section click the EDIT... butt...