Free license, as the name implies, can be registered at no cost. This license is meant for personal use and some of its features are limited. Personal and Business licenses are paid licenses with no feature limits. Find the list of all features on our Pri...

In the eM Client application, go to MENU > HELP > LICENSE on Windows or HELP > LICENSE on macOS. Click the _'Activate'_ button and insert your activation key (including the hyphens). If there is no Activate button and this section already seems to inc...

To check if your eM Client is up to date, navigate to MENU > CHECK FOR UPDATES. eM Client, however, checks for updates automatically. Updates are pushed in waves to avoid overloading the server so not all users receive the update notice at the same time...

With a Personal or Business license subscription, you can always use the newest version of the program. The same is true for Free licenses. By purchasing a one-time fee Personal or Business license, you get the latest officially released major version o...

Don't worry, a lost activation key is no problem. Simply enter the email address used for the license registration HERE [HTTPS://WWW.EMCLIENT.COM/LOST-ACTIVATION-KEY] and we will send you your activation key immediately. If you have problems receiving...

Basic eM Client licenses are meant to be used on one computer only, so if you have one eM Client license and are using eM Client on two or more computers, you will be asked to re-activate your eM Client license each time you switch between the computers. ...

If you previously activated a Free license, your key will NOT be automatically replaced if you purchase a Pro license. You need to deactivate the Free license and activate the Pro license instead. * Go to MENU > HELP > LICENSE * Click the 'DEACTIV...

Microsoft has officially ended support for Windows XP on April 8, 2014. Unfortunately, this means that the security protocols from the last service update are no longer up to the current standard. So when you try to activate the license after the eM C...

To change any data concerning your registered/purchased eM Client license, please contact us at INFO@EMCLIENT.COM and we'll arrange the desired changes.

After 30 days of using eM Client, you might encounter this message: _Demo expired_ _Your demo period has expired. Please obtain a valid eM Client license from http://www.emclient.com/purchase_ _You may access your offline data, but online synchroniz...

You can upgrade to eM Client 10 by going to MENU > HELP > CHECK FOR UPDATE or by DOWNLOADING IT directly from our website. IMPORTANT: Pro users whose licenses are only valid for eM Client 9 and older need to buy a one-time UPGRADE TO VERSION 10 [HTTPS:...

After your 30-day trial of eM Client expires, you can either continue using eM Client on a Free License (with limited functionality) or PURCHASE A PRO LICENSE [HTTPS://WWW.EMCLIENT.COM/PRICING]. After purchasing a Pro license, simply enter your Activati...

eM Client uses external service for translations, so it has to pay for each translation made through its interface. For this reason, Free license users have limited access to this feature. There are no limits for the PRO users. Read more in our blog: ...

If you have trouble connecting to the license server to activate your license, make sure to add _https://licensing.emclient.com/_ and _https://licensemanager.emclient.com/_ to exceptions in any security apps, VPNs or Proxies.

You can overview your licenses using our LICENSE MANAGER [HTTPS://LICENSEMANAGER.EMCLIENT.COM/] and even remotely manage specific activations. Find out HOW TO MANAGE YOUR LICENSES [HTTPS://WWW.EMCLIENT.COM/BLOG/LICENSE-MANAGER-TUTORIAL-IS-LIVE-300?_GA=2.4...

This means that your license is activated on the number of devices your license was purchased for. You need to 'free' up some seats to use the same license on new devices. Either deactivate the license on the older device (MENU > HELP > LICENSE) or if you...