With the recent changes on Microsoft servers, the IMAP protocol for
Outlook/Hotmail/Live/MSN/etc. accounts can be unusable for some
external applications at this time.
Please set up your account as Exchange.
* Download the attached registry file in ...
IF YOU UPGRADED FROM EM CLIENT 6, your data hasn't been actually lost
- you just accidentally skipped database migration.
Since eM Client 7, we have created a completely new database structure
for more efficient data storage, so the data cannot be just ...
Please try the following steps to get rid of any 'ghost' messages:
* Turn off Conversations (Menu > View > Conversations > Disable
Conversations)
* Close eM Client
* Open RUN function from the Start menu
* Run the command ""C:Program Files (x86)...
1. If you're getting an error message, please enclose a screenshot of
the error.
2. Send us the whole content of the 'Log' tab.
If an error appears, you can access the log by clicking on the third
tab in the same window as the Error. If no error appea...
If you get an error indicating that your database is corrupted, the
fastest way of getting eM Client running again is to restore your data
from a backup.
This option will be available either from the window informing you
about the results of the databas...
The special folders in Favorite folders collect messages from all
accounts. If there are copies of the same message it can mean the
message is copied into more folders or among more accounts.
_Common causes for this include:_
* _Duplicate setup_ - m...
It's important to realize how eM Client works with IMAP: it only
downloads message headers by default to make synchronization more
efficient and to save space on your device.
Messages themselves are fully downloaded once you click on them to
show their ...
This is a known issue with selected Yahoo servers because Yahoo does
not officially support subfolders at all.
That is why the subfolders created in eM Client can disappear after
synchronizing with the Yahoo server. The server will clear them out.
We ...
We have enhanced the IMAP certificate checks so this is an expected
result when your certificate name does not match the hostname. Please
either use the correct certificate or match the server address found
in your account settings (MENU > ACCOUNTS > THE ...
When setting up a POP3 account using the automatic or manual account
setup, you can choose between creating a separate folder tree in the
left pane for your POP3 account, or you can have your items
synchronized with the default local folders tree.
Both ...
Microsoft has unfortunately decided to stop supporting Skype for 3rd
party applications so this feature had to be removed from eM Client.
eM Client does not provide VoIP functionality, but clicking on the
phone number in the Contact section of the Sidebar...
Unfortunately, Facebook has decided to quit Facebook Chat support for
third-party applications as of April 30th, 2015. Therefore, this
functionality has been removed from eM Client as well.
For IMAP accounts eM Client by default only downloads the headers of
incoming messages and the body content is downloaded once you open the
message's details.
While the startup synchronization is being processed by your server,
it's possible the request...
This warning is a general connection error, and it can be caused by
minor connectivity issues between the application and your mail
server. It can occur when the server is not responding or if the
number of requests is higher than usual and the server is ...
This window is a normal step of Gmail accounts set up, as can be seen
in our step-by-step Gmail/G Suite setup on our website.
It's part of Google's authentication called oAuth, where instead of
giving the external application (eM Client) your password, ...
If you try to upload or change an event, task or contact but an error
message pops up with the reason described in the message (e.g. invalid
value, missing or empty field) it means that there is an invalid item
that you're trying to synchronize with the s...
We, unfortunately, do not support export to PST files and it is not a
feature our developers plan to implement in the future since the file
is specific for Outlook only.
Instead, we export messages into EML files which is a widely accepted
standard file...
This issue started happening in eM Client 7.0 when we changed the way
we work with Gmail. Since we started supporting Gmail labels and
folder structure, all labels are synchronized.
And one thing that was not visible before (and might not be visible
in ...
You can view and manage the Blacklist rule in MENU > RULES. Just
select the Blacklist and click the 'Edit' button.
A new window with all the domains and addresses in your blacklist will
pop up and you can add new items or remove any of the email address...
Microsoft has officially ended support for Windows XP on April 8,
2014.
Unfortunately, this means that the security protocols from the last
service update are no longer up to the current standard.
So when you try to activate the license after the eM C...
If the program somehow switched to a language you do not understand,
do not worry!
THE BUTTONS ARE LOCATED IN THE SAME PLACE FOR ALL LOCALIZATIONS, so
follow these screenshots to find your way to the language settings:
1. Open MENU > SETTINGS in the m...
The Operations log can be very useful for troubleshooting, as it
contains information about the Operations that were done during this
run of the application. If there is an error message the Operations
log might contain more detailed information about the...
If you use the default Windows proxy, download the config included in
the attachments section of this article.
Copy it into the_ eM Client_ folder in _C:Program Files (x86)_.
This config file should then enable the program to detect the needed
credent...
Unfortunately, Gmail does not forward the information about the label
color through IMAP protocol, so eM Client cannot load the exact same
colors and assigns random ones instead.
However, if you go to MENU > TAGS and create a new tag with the same
name ...
This is, unfortunately, a common confusion, as there are actually two
different settings for changing your font style in eM Client. One is
your preferred style for _reading_ messages and the other for
_writing/composing_ a message.
1. MENU > SETTINGS > ...
Users of BTinternet email accounts have recently seen a variation of
these errors:
_[IMAP] Cannot open folder ... ([Clientbug] Select additional
arguments found after last expected argument)_
_[IMAP] Cannot open folder ... (unrecognized extra argument...
_UPDATE: NTLM IS NOW SUPPORTED IN EM CLIENT 8.2 AND NEWER_
In case you're trying to set up an Exchange account in eM Client for
Mac and you're getting pop-ups with failed authentication, then your
mail server most likely requires an NTLM authentication,...
> ATTENTION: THESE SOLUTIONS CAN ONLY WORK WITH EM CLIENT 8.0 - 8.1,
> THEY WILL NOT WORK FOR LEGACY VERSIONS OF EM CLIENT. EM CLIENT
> 8.2 AND NEWER DO NOT NEED THIS SOLUTION, AS IT IS INCLUDED
> NATIVELY.
eM Client supports MFA/oAuth login, but the pop...
Our databases are not backward compatible for older versions and once
you upgrade your database to accommodate the new version, you cannot
just simply install an older version over it.
If you have a backup of your database from eM Client 8 or older you
...
If you use Google or Yahoo accounts your accounts might have stopped
synchronizing after the upgrade. This is most commonly caused by
external apps like Antivirus, Firewalls, VPNs, etc. which are blocking
the new eM Client 8 for your safety because the pr...
Upon upgrading to eM Client 8, all your folders were "hidden" by
default under a folder called 'More'. This was to give you a fresh
start with your folder management and make the interface more
streamlined.
To remove items from the More folder, simply d...
Previous versions of eM Client had several important features (such as
Settings, Operations and Accounts) which were embedded under Menu >
Tools. Therefore, a lot of our documentation and help articles written
before the release of eM Client 8 in June 202...
The release of eM Client 8 has brought enhanced search capabilities,
including searching in the text of attachments and on IMAP and
Exchange/Office365 servers. Sometimes though, searching through the
mail server does not return correct/expected results, s...
Most users nowadays have high-speed internet connections and therefore
an explicit progress bar for sending messages was no longer necessary
in Version 8.
However, if you still want to monitor the progress of your sent emails
and updating folders, you c...
When you go to type in a name in the To: section, if there is an X
button on the right side in the suggestion list, then it can be
deleted from the history of recipients.
Otherwise, the unwanted contact must be deleted from your address
book.
You can ...
This is a known issue with some Gmail events and system notifications,
you can resolve this by unchecking the _Use system notifications_ box
in MENU > SETTINGS > GENERAL > NOTIFICATIONS.
We believe that the slowness of the new version is likely due to the
attachment indexation and folder syncing. You can try leaving eM
Client running overnight so it can complete this process.
Alternatively, you can run the eM Client application with a d...
This is likely caused by the system notifications from your operating
system. Try going TO MENU > SETTINGS > GENERAL > NOTIFICATIONS and
disabling the "Use system notifications box". Sometimes the system
notifications from Windows misbehave and don't work...
If you get the following error:
_[Google Contacts]Uploading item(s) to folder
'account@gmail.com/Contacts' failed due to the following error:
Execution of request failed:
https://www.google.com/m8/feeds/contacts/default/full (Invalid
request.)_
The fi...
After uploading your Public Key to eM Keybook, you might have received
a message saying:
_Uploaded Public Key not Verified_
_Public Key John Doe for email address example@yahoo.com was uploaded
to eM Keybook, but has not been verified yet. Should eM C...
eM Client uses external service for translations, so it has to pay for
each translation made through its interface. For this reason, Free
license users have limited access to this feature.
There are no limits for the PRO users.
Read more in our blog: ...
Google unfortunately doesn't support recurring tasks, the information
about recurrence is saved locally in eM Client. If you remove and add
your account again this information is lost, because the local data
has been cleared and the newly synchronized dat...
Some servers might not support distribution lists and can therefore
try to change the list into a regular contact, leaving only the first
email address. To prevent this, please save your distribution lists
into eM Client's Local folders. The list will not...
On June 15th, 2021 Google phased out the Google Contacts API, which is
a protocol we used for synchronizing Google contacts in older versions
of eM Client. If you are still running one of these versions, you will
encounter this error:
_[Google Contacts]...
Go Daddy servers are rejecting the version of Chromium in our
application, so the secure OAuth login in our native browser window
during the account setup could not finish. The error messages that
shows up when this happens is:
Your Browser is a bit unu...
UPDATE 9/30/2021: MICROSOFT HAS NOW FIXED THEIR OAUTH AND THE
AUTOMATIC SETUP WILL WORK AGAIN.
On September 24th, 2021 Microsft made some changes on their mail
servers, which disabled OAuth login for the IMAP protocol on their
accounts. Unfortunately, t...
One of the largest certificate issuers LET’S ENCRYPT had their root
certificate validity end on 30. 9. 2021. In case your validity has not
been renewed, an error might occur with eM Client licensing and other
programs as well.
How to check your certific...
When using an account that is running on an Exchange server provided
by Microsoft, you can encounter this error:
Known Microsoft Exchange server error "User is authenticated but not
connected" has been encountered on IMAP connection. This issue is
tempo...
THIS ARTICLE APPLIES TO EM CLIENT 9 BETA [HTTPS://EMCLIENT.COM/BETA].
eM Client 9 introduces contact avatars in the message list, but this
can make other details harder to see in a more compact view or on
smaller monitors.
You can easily disable the avat...
If you use Windows system notifications for eM Client and eM Client is
already running, you can encounter this error when trying to perform
an action directly from the pop-up:
Communication with the previous instance failed. The other instance
has to be...
eM Client 9 introduces SYNCHRONIZED SIGNATURES, but Microsoft has
released an update to some of their servers which unfortunately locks
this feature for _Exchange Web Services_ protocol. If you do not see
the 'SYNCED FROM EWS' signatures for your Outlooks...
Some users with the latest eM Client 9 for macOS might have
encountered an issue where their messages never finish loading, even
though clicking REPLY shows that the message text is available. We
have tracked this issue to App-specific region settings, so...
In June 2022 Google discontinued their support for less secure login
methods for their email accounts. The solution to this is to set up
your account anew using the secure OAuth method.
Please read more here: Google 'less secure apps' access and what it
m...
eM Client will always try to use the newest TLS protocol available,
which of course INCLUDES CURRENT TLS 1.2 AND TLS 1.3.
If you've received any of the following emails from your provider:
> _We are contacting you because one or more of your devices or...
TLS 1.3 is the fourth version of the commonly used protocol for secure
communication on the internet. Unfortunately, not all apps and systems
can work with it correctly now, such is the case with Windows 10.
You can view which Windows versions can work w...
Update 3/2/2023: We have created an alternate workaround which uses
ActiveSync instead of SMTP for sending emails, read more here
[https://www.emclient.com/blog/workaround-for-the-sending-issue-via-smtp-for-microsoft-outlook-com-accounts-570].
The new wo...
eM Client can work with any email account that allows connection to
the mail server via POP, IMAP or Exchange (EWS) mail protocol.
Unfortunately, it seems BTconnect.com is making changes to their mail
servers and ending support for all external mail apps...
Help Desk Software by Kayako