With the recent changes on Microsoft servers, the IMAP protocol for
outlook/hotmail/live/msn/etc. accounts is currently unusable for some
external applications at this time.
Please set up your account as Exchange.
Go to MENU>TOOLS>ACCOUNTS.
Click the...
Your data hasn't been actually lost - you just accidentally skipped
database migration.
eM Client 7 has a completely new database structure, so the data
cannot be just loaded from the old database.
To migrate your data manually please use the MENU - FILE...
Please try the following steps to get rid of any 'ghost' messages:
* Turn off CONVERSATIONS (Menu > View > Conversations > Disable
Conversations)
* Close eM Client
* Go to eM Client's installation folder (default in _C:Program Files
(x86)eM Clien...
Right-click the toolbar and click the 'CUSTOMIZE' option. Then add or
remove any of the button options and save it to apply the change.
_Toolbar customization is supported since eM Client 7, older versions
do not have this option._
__
Please understand that the problem-solving process is difficult and
can be very time-consuming. So if you want to get faster responses,
make sure to follow these guidelines on how to report an issue:
* If you are getting an error message, please ENCLO...
Have you lost your activation key? No problem!
Simply enter the email address used for the license registration on
our [http://www.emclient.com/lost-activation-key] 'LOST LICENSE KEY'
WEBSITE [HTTP://WWW.EMCLIENT.COM/LOST-ACTIVATION-KEY], and we will
se...
As shown on our License pricing options
[https://www.emclient.com/purchase] website basic eM Client licenses
are meant to be used on one computer only. If you have a FREE license
or a single Pro license and have activated it on two or more
computers, you ...
If you get an error indicating that your database is corrupted, the
fastest possible way to get eM Client running again is to restore your
data from a backup.
If you do not have a backup, you might have to start over with an
empty database (though if yo...
The special folders in Smart folders collect messages from all
accounts. If there are copies of the same message it can mean the
message is copied into more folders or among more accounts.
Common causes for this include:
* _Duplicate setup_ - make s...
This issue can happen when you have your email accounts (or at least
one of them) set up with IMAP protocol.
For IMAP protocol eM Client only synchronizes Message headers by
default. So full messages are not downloaded until you open them to
view them in ...
This is a known issue with selected Yahoo servers because Yahoo does
not officially support subfolders.
That is why the subfolders created in eM Client can disappear after
synchronizing with the Yahoo server. The server will clear them out.
We suggest...
We have enhanced the IMAP certificate checks, so when the name of the
certificate does not match your account's hostname we show a warning
about this.
You can either set that you trust this certificate regardless (and
make eM Client remember that choice...
When setting up a POP3 account using the automatic or manual account
setup, you can choose between CREATING A SEPARATE FOLDER TREE in the
left pane for your POP3 account, or you can have your items
synchronized with the DEFAULT LOCAL FOLDERS tree.
Both ...
Microsoft has unfortunately decided to stop supporting Skype for 3rd
party applications so this feature had to be removed from eM Client.
eM Client does not provide VoIP functionality, but clicking on the
phone number in the Contact section of the Sideb...
Unfortunately, Facebook has decided to quit facebook chat support for
third-party applications as of APRIL 30TH, 2015. Therefore, this
functionality has been removed from eM Client as well.
You can export your contacts, tasks, and items from the agenda to a
CSV file by selecting the items you want to export in the
Contacts/Tasks or Agenda View and right-clicking the selection.
Select "EXPORT > EXPORT TO CSV" and your items should be saved ...
For IMAP accounts eM Client by default only downloads the headers of
incoming messages and the body content is downloaded once you open the
message's details.
While the startup synchronization is being processed by your server,
it's possible the request...
These errors can be caused by minor connectivity issues between the
application and your mail server. This can occur when the server is
not responding or if the number of requests is higher than usual and
the server is unable to respond while the request ...
This window is a normal step of Gmail accounts set up, as can be seen
in our step-by-step Gmail/G Suite setup
[https://www.emclient.com/em-client-with-g-suite] on our website.
It's part of Google's authentication called oAuth, where instead of
giving th...
If you try to upload or change an event, task or contact but an error
message pops up with the reason described in the message (e.g. invalid
value, missing or empty field) it means that there is an invalid item
that you're trying to synchronize with the s...
> UPDATE: New licensing manager has been released for PRO license
> users and is available at http://licensemanager.emclient.com/
> [http://licensemanager.emclient.com/]
>
> SilverLight is no longer needed for access to our License manager.
Chrome rece...
You can view and manage the Blacklist rule in MENU>TOOLS>RULES. Just
select the Blacklist and click the 'MODIFY RULE..' button.
A new window with all the domains and addresses in your blacklist will
pop up and you can add new items or remove any of the e...
If the program somehow switched to a language you do not understand,
do not worry! THE BUTTONS ARE LOCATED IN THE SAME PLACE FOR ALL
LOCALIZATIONS, so follow these screenshots to find your way to the
language settings:
Open MENU > TOOLS > SETTINGS in th...
After 30 days of using the program you might encounter this message:
> Demo expired
>
> Your demo period has expired. Please obtain a valid eM Client
> license from http://www.emclient.com/purchase
> [http://www.emclient.com/purchase]
>
> You may ac...
The OPERATIONS LOG can be very useful for troubleshooting, as it
contains information about the Operations that were done during this
run of the application. If there is an error message the Operations
log might contain more detailed information about the...
If any of the main left-side sections is missing, whether it's MAIL,
CALENDAR, TASKS or CONTACTS your data is definitely not gone. It just
means you accidentally hid the section.
You can make it appear again easily.
Just RIGHT-CLICK ANY OF THE OTHER ITE...
Users of BTinternet email accounts have recently seen a variation of
these errors:
> [IMAP] Cannot open folder ... ([Clientbug] Select additional
> arguments found after last expected argument)
>
> [IMAP] Cannot open folder ... (unrecognized extra arg...
eM Client supports MFA/oAuth login, but the pop-up window for this
authentication method will not be allowed to be used by default on
your device.
That is why the login method will not work natively for now, but we
have prepared workarounds to help you ou...
Our databases are not backward compatible for older versions and once
you upgrade your database to accommodate the new version, you cannot
just simply install an older version over it.
If you have a backup of your database from eM Client 7 you can skip
...
If you use Google or Yahoo accounts your accounts might have stopped
synchronizing after the upgrade. This is most commonly caused by
external apps like Antivirus, Firewalls, VPNs, etc. which are blocking
the new eM Client 8 for your safety because the pr...
Upon upgrading to eM Client 8, all your folders were "hidden" by
default under a folder called 'MORE'. This was to give you a fresh
start with your folder management and make the interface more
streamlined.
To remove items from the More folder, simply d...
Previous versions of eM Client had several important features (such as
Settings, Operations and Accounts) which were embedded under MENU >
TOOLS. Therefore, a lot of our documentation and help articles written
before the release of eM Client 8 in June 202...
The release of eM Client 8 has brought enhanced search capabilities,
including searching in the text of attachments and IMAP and
Exchange/Office365 servers. Sometimes though, searching through the
mail server does not return correct/expected results, so i...
When you go to type in a name in the TO: section, if there is an X
button on the right side in the suggestion list, then it can be
deleted from the history of recipients. Otherwise, the unwanted
contact must be deleted from your address book.
You can al...
We believe that the slowness of the new version is likely due to the
attachment indexation and folder syncing. You can try leaving eM
Client running overnight so it can complete this process.
Alternatively, you can run the eM Client application with a d...
Help Desk Software by Kayako