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Knowledgebase : Troubleshooting
 

With the recent changes on Microsoft servers, the IMAP protocol for outlook/hotmail/live/msn/etc. accounts can be unusable for some external applications at this time. Please set up your account as Exchange. Go to MENU>ACCOUNTS. Click the '+ADD ACCOU...
IF YOU UPGRADED FROM EM CLIENT 6, your data hasn't been actually lost - you just accidentally skipped database migration. Since eM Client 7, we have created a completely new database structure for more efficient data storage, so the data cannot be just lo...
Please try the following steps to get rid of any 'ghost' messages: * Turn off CONVERSATIONS (Menu > View > Conversations > Disable Conversations) * Close eM Client * Open RUN function from the Start menu * Run the command "C:Program Files (x...
1) If you're getting an error message, please ENCLOSE A SCREENSHOT OF THE ERROR. 2) Send us the whole content of the ‘LOG’ tab. If an error appears, you can access it by clicking on the third tab in the same window as the Error. If no error appears, go ...
If you get an error indicating that your database is corrupted, the fastest way of getting eM Client running again is to restore your data from a backup. This option will be available either from the window informing you about the results of the databas...
The special folders in Favorite folders collect messages from all accounts. If there are copies of the same message it can mean the message is copied into more folders or among more accounts. Common causes for this include: * _Duplicate setup_ - mak...
It's important to realize how eM Client works with IMAP: it only downloads message headers by default to make synchronization more efficient and to save space on your device. Messages themselves are fully downloaded once you click on them to show their co...
This is a known issue with selected Yahoo servers because Yahoo does not officially support subfolders at all. That is why the subfolders created in eM Client can disappear after synchronizing with the Yahoo server. The server will clear them out. We ...
We have enhanced the IMAP certificate checks so this is an expected result when your certificate name does not match the host name. Please either use the correct certificate or match the server address found in your account settings (_Menu > Accounts > th...
When setting up a POP3 account using the automatic or manual account setup, you can choose between CREATING A SEPARATE FOLDER TREE in the left pane for your POP3 account, or you can have your items synchronized with the DEFAULT LOCAL FOLDERS tree. Both ...
Microsoft has unfortunately decided to stop supporting Skype for 3rd party applications so this feature had to be removed from eM Client. eM Client does not provide VoIP functionality, but clicking on the phone number in the Contact section of the Sideb...
Unfortunately, Facebook has decided to quit facebook chat support for third-party applications as of APRIL 30TH, 2015. Therefore, this functionality has been removed from eM Client as well.
For IMAP accounts eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details. While the startup synchronization is being processed by your server, it's possible the request...
This warning is a general connection error, and it can be caused by minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server i...
This window is a normal step of Gmail accounts set up, as can be seen in our step-by-step Gmail/G Suite setup [https://www.emclient.com/em-client-with-g-suite] on our website. It's part of Google's authentication called oAuth, where instead of giving th...
If you try to upload or change an event, task or contact but an error message pops up with the reason described in the message (e.g. invalid value, missing or empty field) it means that there is an invalid item that you're trying to synchronize with the s...
We, unfortunately, do not support export to PST files and it is not a feature our developers plan to implement in the future since the file is specific for Outlook only. Instead, we export messages into EML files which is a widely accepted standard file...
This issue started happening since eM Client 7.0 and it's because we changed the way we work with Gmail. Since we started supporting Gmail labels and folder structure, all labels are synchronized. And one thing that was not visible before (and might not b...
You can view and manage the Blacklist rule in MENU > RULES. Just select the Blacklist and click the 'EDIT' button. A new window with all the domains and addresses in your blacklist will pop up and you can add new items or remove any of the email addresse...
Microsoft has officially ended support for Windows XP on April 8, 2014. Unfortunately, this means that the security protocols from the last service update are no longer up to current standard. So when you try to activate the license after the eM Client tr...
If the program somehow switched to a language you do not understand, do not worry! THE BUTTONS ARE LOCATED IN THE SAME PLACE FOR ALL LOCALIZATIONS, so follow these screenshots to find your way to the language settings: Open MENU > SETTINGS in the main w...
The OPERATIONS LOG can be very useful for troubleshooting, as it contains information about the Operations that were done during this run of the application. If there is an error message the Operations log might contain more detailed information about the...
If you use the default Windows proxy, download the config included in attachments section of this article. Copy it into the EM CLIENT folder in C:PROGRAM FILES (X86). This config file should then enable the program to detect the needed credentials for y...
Unfortunately, Gmail does not forward the information about the label color through IMAP protocol, so eM Client cannot load the exact same colors and assigns random ones instead. However, if you go to MENU > TAGS and create a new tag with the same name ...
This is, unfortunately, a common confusion, as there are two different settings for changing your font style. One is your preferred style for READING messages and the other for WRITING/COMPOSING a message. 1. MENU > SETTINGS > MAIL > READ The PREFERRED...
Users of BTinternet email accounts have recently seen a variation of these errors: > [IMAP] Cannot open folder ... ([Clientbug] Select additional > arguments found after last expected argument) > > [IMAP] Cannot open folder ... (unrecognized extra arg...
> UPDATE: NTLM IS NOW SUPPORTED IN EM CLIENT 8.2 AND NEWER In case you're trying to set up an Exchange account in _eM Client for Mac_ and you're getting pop-ups with failed authentication, then your mail server most likely requires an NTLM AUTHENTICATION...
> ATTENTION: THESE SOLUTIONS CAN ONLY WORK WITH EM CLIENT 8.0 - 8.1, > THEY WILL NOT WORK FOR LEGACY VERSIONS OF EM CLIENT. EM CLIENT > 8.2 AND NEWER DO NOT NEED THIS SOLUTION, AS IT IS INCLUDED > NATIVELY. eM Client supports MFA/oAuth login, but the pop...
Our databases are not backward compatible for older versions and once you upgrade your database to accommodate the new version, you cannot just simply install an older version over it. If you have a backup of your database from eM Client 7 you can skip ...
If you use Google or Yahoo accounts your accounts might have stopped synchronizing after the upgrade. This is most commonly caused by external apps like Antivirus, Firewalls, VPNs, etc. which are blocking the new eM Client 8 for your safety because the pr...
Upon upgrading to eM Client 8, all your folders were "hidden" by default under a folder called 'MORE'. This was to give you a fresh start with your folder management and make the interface more streamlined. To remove items from the More folder, simply d...
Previous versions of eM Client had several important features (such as Settings, Operations and Accounts) which were embedded under MENU > TOOLS. Therefore, a lot of our documentation and help articles written before the release of eM Client 8 in June 202...
The release of eM Client 8 has brought enhanced search capabilities, including searching in the text of attachments and on IMAP and Exchange/Office365 servers. Sometimes though, searching through the mail server does not return correct/expected results, s...
Most users nowadays have high-speed internet connections and therefore an explicit progress bar for sending messages was no longer necessary in Version 8. However, if you still want to monitor the progress of your sent emails and updating folders, you can...
When you go to type in a name in the TO: section, if there is an X button on the right side in the suggestion list, then it can be deleted from the history of recipients. Otherwise, the unwanted contact must be deleted from your address book. You can al...
It's possible to disable them in MENU > SETTINGS > GENERAL > NOTIFICATIONS. For best results, we would also advise to uncheck the _Use system notifications_ box.
We believe that the slowness of the new version is likely due to the attachment indexation and folder syncing. You can try leaving eM Client running overnight so it can complete this process. Alternatively, you can run the eM Client application with a d...
This is likely caused by the system notifications from your operating system. Try going to MENU > SETTINGS > GENERAL > NOTIFICATIONS and disabling the "_Use system notifications box_". Sometimes the system notifications from Windows misbehave and don't wo...
If you get the following error: [GOOGLE CONTACTS]UPLOADING ITEM(S) TO FOLDER 'ACCOUNT@GMAIL.COM/CONTACTS' FAILED DUE TO THE FOLLOWING ERROR: EXECUTION OF REQUEST FAILED: HTTPS://WWW.GOOGLE.COM/M8/FEEDS/CONTACTS/DEFAULT/FULL (INVALID REQUEST.) The firs...
After uploading your Public Key to eM Keybook, you might have received a message saying: > Uploaded Public Key not Verified > > Public Key John Doe for email address example@yahoo.com was uploaded > to eM Keybook, but has not been verified yet. Should...
eM Client uses external service for translations, so it has to pay for each translation made through its interface. For this reason, Free license users have limited access to this feature. There are no limits for the PRO users.
Google unfortunately doesn't support recurring tasks, the information about recurrence is saved locally in eM Client. If you remove and add your account again this information is lost, because the local data has been cleared and the newly synchronized d...
Some servers might not support distribution lists and can therefore try to change the list into a regular contact, leaving only the first email address. To prevent this, please save your distribution lists into eM Client's Local folders. The list will n...
On June 15th, 2021 Google phased out the Google Contacts API, which is a protocol we used for synchronizing Google contacts in older versions of eM Client. If you are still running one of these versions, you will encounter this error: > [Google Contacts...
Go Daddy servers are rejecting the version of Chromium in our application, so the secure OAuth login in our native browser window during the account setup could not finish. The error messages that shows up when this happens is: Your Browser is a bit unu...