Knowledgebase : Troubleshooting > Easy fixes
1. If you're getting an error message, please enclose a screenshot of
the error.
2. Send us the whole content of the 'Log' tab.
If an error appears, you can access the log by clicking on the third
tab in the same window as the Error. If no error appea...
If you get an error indicating that your database is corrupted, the
fastest way of getting eM Client running again is to restore your data
from a backup.
This option will be available either from the window informing you
about the results of the databas...
The special folders in Favorite folders collect messages from all
accounts. If there are copies of the same message it can mean the
message is copied into more folders or among more accounts.
_Common causes for this include:_
* _Duplicate setup_ - m...
It's important to realize how eM Client works with IMAP: it only
downloads message headers by default to make synchronization more
efficient and to save space on your device.
Messages themselves are fully downloaded once you click on them to
show their ...
We have enhanced the IMAP certificate checks so this is an expected
result when your certificate name does not match the hostname. Please
either use the correct certificate or match the server address found
in your account settings (MENU > ACCOUNTS > THE ...
When setting up a POP3 account using the automatic or manual account
setup, you can choose between creating a separate folder tree in the
left pane for your POP3 account, or you can have your items
synchronized with the default local folders tree.
Both ...
Microsoft has unfortunately decided to stop supporting Skype for 3rd
party applications so this feature had to be removed from eM Client.
eM Client does not provide VoIP functionality, but clicking on the
phone number in the Contact section of the Sidebar...
Unfortunately, Facebook has decided to quit Facebook Chat support for
third-party applications as of April 30th, 2015. Therefore, this
functionality has been removed from eM Client as well.
For IMAP accounts eM Client by default only downloads the headers of
incoming messages and the body content is downloaded once you open the
message's details.
While the startup synchronization is being processed by your server,
it's possible the request...
This warning is a general connection error, and it can be caused by
minor connectivity issues between the application and your mail
server. It can occur when the server is not responding or if the
number of requests is higher than usual and the server is ...
This window is a normal step of Gmail accounts set up, as can be seen
in our step-by-step Gmail/G Suite setup on our website.
It's part of Google's authentication called oAuth, where instead of
giving the external application (eM Client) your password, ...
If you try to upload or change an event, task or contact but an error
message pops up with the reason described in the message (e.g. invalid
value, missing or empty field) it means that there is an invalid item
that you're trying to synchronize with the s...
You can view and manage the Blacklist rule in MENU > RULES. Just
select the Blacklist and click the 'Edit' button.
A new window with all the domains and addresses in your blacklist will
pop up and you can add new items or remove any of the email address...
If the program somehow switched to a language you do not understand,
do not worry!
THE BUTTONS ARE LOCATED IN THE SAME PLACE FOR ALL LOCALIZATIONS, so
follow these screenshots to find your way to the language settings:
1. Open MENU > SETTINGS in the m...
The Operations log can be very useful for troubleshooting, as it
contains information about the Operations that were done during this
run of the application. If there is an error message the Operations
log might contain more detailed information about the...
Unfortunately, Gmail does not forward the information about the label
color through IMAP protocol, so eM Client cannot load the exact same
colors and assigns random ones instead.
However, if you go to MENU > TAGS and create a new tag with the same
name ...
This is, unfortunately, a common confusion, as there are actually two
different settings for changing your font style in eM Client. One is
your preferred style for _reading_ messages and the other for
_writing/composing_ a message.
1. MENU > SETTINGS > ...
> ATTENTION: THESE SOLUTIONS CAN ONLY WORK WITH EM CLIENT 8.0 - 8.1,
> THEY WILL NOT WORK FOR LEGACY VERSIONS OF EM CLIENT. EM CLIENT
> 8.2 AND NEWER DO NOT NEED THIS SOLUTION, AS IT IS INCLUDED
> NATIVELY.
eM Client supports MFA/oAuth login, but the pop...
Upon upgrading to eM Client 8, all your folders were "hidden" by
default under a folder called 'More'. This was to give you a fresh
start with your folder management and make the interface more
streamlined.
To remove items from the More folder, simply d...
Most users nowadays have high-speed internet connections and therefore
an explicit progress bar for sending messages was no longer necessary
in Version 8.
However, if you still want to monitor the progress of your sent emails
and updating folders, you c...
When you go to type in a name in the TO: section, if there is an X
button on the right side in the suggestion list, then it can be
deleted from the history of recipients via click on that button.
Otherwise, the unwanted contact must be deleted from your...
This is a known issue with some Gmail events and system notifications,
you can resolve this by unchecking the _Use system notifications_ box
in MENU > SETTINGS > GENERAL > NOTIFICATIONS.
eM Client uses external service for translations, so it has to pay for
each translation made through its interface. For this reason, Free
license users have limited access to this feature.
There are no limits for the PRO users.
Read more in our blog: ...
Google unfortunately doesn't support recurring tasks, the information
about recurrence is saved locally in eM Client. If you remove and add
your account again this information is lost, because the local data
has been cleared and the newly synchronized dat...
Some servers might not support distribution lists and can therefore
try to change the list into a regular contact, leaving only the first
email address. To prevent this, please save your distribution lists
into eM Client's Local folders. The list will not...
Go Daddy servers are rejecting the version of Chromium in our
application, so the secure OAuth login in our native browser window
during the account setup could not finish. The error messages that
shows up when this happens is:
Your Browser is a bit unu...
The UNAUTHORIZED LICENSE DETECTED warning should show up if you are
using an illegal version of eM Client, which is detected by your
System checking eM Client's program file signatures. Recently, some
users encountered this warning even with a valid progr...
In June 2022 Google discontinued their support for less secure login
methods for their email accounts. The solution to this is to set up
your account anew using the secure OAuth method.
Please read more here: Google 'less secure apps' access and what it
m...
If you experience problems with eM Client not behaving as default mail
client for opening mail files, using Mailto links from web, etc. there
might be a specific default setting missing in your system.
The best way to resolve it is to go to your SYSTEM SE...
If eM Client is missing from your system "Share" menu, it is most
likely missing from the location in System Settings/Privacy &
Security/Extensions/Sharing
Please open the Terminal and run this command to add back any missing
apps:
/SYSTEM/LIBRARY/FRAME...
Help Desk Software by Kayako