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Knowledgebase : Troubleshooting > Easy fixes
1. If you're getting an error message, please enclose a screenshot of the error. 2. Send us the whole content of the 'Log' tab. If an error appears, you can access the log by clicking on the third tab in the same window as the Error. If no error appea...
If you get an error indicating that your database is corrupted, the fastest way of getting eM Client running again is to restore your data from a backup. This option will be available either from the window informing you about the results of the databas...
The special folders in Favorite folders collect messages from all accounts. If there are copies of the same message it can mean the message is copied into more folders or among more accounts. Common causes for this include: * _Duplicate setup_ - mak...
It's important to realize how eM Client works with IMAP: it only downloads message headers by default to make synchronization more efficient and to save space on your device. Messages themselves are fully downloaded once you click on them to show their co...
We have enhanced the IMAP certificate checks so this is an expected result when your certificate name does not match the host name. Please either use the correct certificate or match the server address found in your account settings (_Menu > Accounts > th...
When setting up a POP3 account using the automatic or manual account setup, you can choose between CREATING A SEPARATE FOLDER TREE in the left pane for your POP3 account, or you can have your items synchronized with the DEFAULT LOCAL FOLDERS tree. Both ...
Microsoft has unfortunately decided to stop supporting Skype for 3rd party applications so this feature had to be removed from eM Client. eM Client does not provide VoIP functionality, but clicking on the phone number in the Contact section of the Sideb...
Unfortunately, Facebook has decided to quit facebook chat support for third-party applications as of APRIL 30TH, 2015. Therefore, this functionality has been removed from eM Client as well.
For IMAP accounts eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details. While the startup synchronization is being processed by your server, it's possible the request...
This warning is a general connection error, and it can be caused by minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server i...
This window is a normal step of Gmail accounts set up, as can be seen in our step-by-step Gmail/G Suite setup [https://www.emclient.com/em-client-with-g-suite] on our website. It's part of Google's authentication called oAuth, where instead of giving th...
If you try to upload or change an event, task or contact but an error message pops up with the reason described in the message (e.g. invalid value, missing or empty field) it means that there is an invalid item that you're trying to synchronize with the s...
You can view and manage the Blacklist rule in MENU > RULES. Just select the Blacklist and click the 'EDIT' button. A new window with all the domains and addresses in your blacklist will pop up and you can add new items or remove any of the email addresse...
If the program somehow switched to a language you do not understand, do not worry! THE BUTTONS ARE LOCATED IN THE SAME PLACE FOR ALL LOCALIZATIONS, so follow these screenshots to find your way to the language settings: Open MENU > SETTINGS in the main w...
The OPERATIONS LOG can be very useful for troubleshooting, as it contains information about the Operations that were done during this run of the application. If there is an error message the Operations log might contain more detailed information about the...
Unfortunately, Gmail does not forward the information about the label color through IMAP protocol, so eM Client cannot load the exact same colors and assigns random ones instead. However, if you go to MENU > TAGS and create a new tag with the same name ...
This is, unfortunately, a common confusion, as there are two different settings for changing your font style. One is your preferred style for READING messages and the other for WRITING/COMPOSING a message. 1. MENU > SETTINGS > MAIL > READ The PREFERRED...
> ATTENTION: THESE SOLUTIONS CAN ONLY WORK WITH EM CLIENT 8.0 - 8.1, > THEY WILL NOT WORK FOR LEGACY VERSIONS OF EM CLIENT. EM CLIENT > 8.2 AND NEWER DO NOT NEED THIS SOLUTION, AS IT IS INCLUDED > NATIVELY. eM Client supports MFA/oAuth login, but the pop...
Upon upgrading to eM Client 8, all your folders were "hidden" by default under a folder called 'MORE'. This was to give you a fresh start with your folder management and make the interface more streamlined. To remove items from the More folder, simply d...
Most users nowadays have high-speed internet connections and therefore an explicit progress bar for sending messages was no longer necessary in Version 8. However, if you still want to monitor the progress of your sent emails and updating folders, you can...
When you go to type in a name in the TO: section, if there is an X button on the right side in the suggestion list, then it can be deleted from the history of recipients. Otherwise, the unwanted contact must be deleted from your address book. You can al...
It's possible to disable them in MENU > SETTINGS > GENERAL > NOTIFICATIONS. For best results, we would also advise to uncheck the _Use system notifications_ box.
eM Client uses external service for translations, so it has to pay for each translation made through its interface. For this reason, Free license users have limited access to this feature. There are no limits for the PRO users.
Google unfortunately doesn't support recurring tasks, the information about recurrence is saved locally in eM Client. If you remove and add your account again this information is lost, because the local data has been cleared and the newly synchronized d...
Some servers might not support distribution lists and can therefore try to change the list into a regular contact, leaving only the first email address. To prevent this, please save your distribution lists into eM Client's Local folders. The list will n...
Go Daddy servers are rejecting the version of Chromium in our application, so the secure OAuth login in our native browser window during the account setup could not finish. The error messages that shows up when this happens is: Your Browser is a bit unu...