RSS Feed
Knowledgebase : Troubleshooting > Known issues
With the recent changes on Microsoft servers, the IMAP protocol for outlook/hotmail/live/msn/etc. accounts can be unusable for some external applications at this time. Please set up your account as Exchange. Go to MENU>ACCOUNTS. Click the '+ADD ACCOU...
IF YOU UPGRADED FROM EM CLIENT 6, your data hasn't been actually lost - you just accidentally skipped database migration. Since eM Client 7, we have created a completely new database structure for more efficient data storage, so the data cannot be just lo...
Please try the following steps to get rid of any 'ghost' messages: * Turn off CONVERSATIONS (Menu > View > Conversations > Disable Conversations) * Close eM Client * Open RUN function from the Start menu * Run the command "C:Program Files (x...
[CALDAV] SUBFOLDER SYNCHRONIZATION OF FOLDER "OUTBOX" FAILED DUE TO THE FOLLOWING ERROR: NOT FOUND This is a server error that started happening recently on Apple servers and applies to EM CLIENT 7.0 and older. When CalDAV lists the available folders ...
This is a known issue with selected Yahoo servers because Yahoo does not officially support subfolders at all. That is why the subfolders created in eM Client can disappear after synchronizing with the Yahoo server. The server will clear them out. We ...
We, unfortunately, do not support export to PST files and it is not a feature our developers plan to implement in the future since the file is specific for Outlook only. Instead, we export messages into EML files which is a widely accepted standard file...
This issue started happening since eM Client 7.0 and it's because we changed the way we work with Gmail. Since we started supporting Gmail labels and folder structure, all labels are synchronized. And one thing that was not visible before (and might not b...
Microsoft has officially ended support for Windows XP on April 8, 2014. Unfortunately, this means that the security protocols from the last service update are no longer up to current standard. So when you try to activate the license after the eM Client tr...
If you use the default Windows proxy, download the config included in attachments section of this article. Copy it into the EM CLIENT folder in C:PROGRAM FILES (X86). This config file should then enable the program to detect the needed credentials for y...
Users of BTinternet email accounts have recently seen a variation of these errors: > [IMAP] Cannot open folder ... ([Clientbug] Select additional > arguments found after last expected argument) > > [IMAP] Cannot open folder ... (unrecognized extra arg...
> UPDATE: NTLM IS NOW SUPPORTED IN EM CLIENT 8.2 AND NEWER In case you're trying to set up an Exchange account in _eM Client for Mac_ and you're getting pop-ups with failed authentication, then your mail server most likely requires an NTLM AUTHENTICATION...
If you use Google or Yahoo accounts your accounts might have stopped synchronizing after the upgrade. This is most commonly caused by external apps like Antivirus, Firewalls, VPNs, etc. which are blocking the new eM Client 8 for your safety because the pr...
Previous versions of eM Client had several important features (such as Settings, Operations and Accounts) which were embedded under MENU > TOOLS. Therefore, a lot of our documentation and help articles written before the release of eM Client 8 in June 202...
The release of eM Client 8 has brought enhanced search capabilities, including searching in the text of attachments and on IMAP and Exchange/Office365 servers. Sometimes though, searching through the mail server does not return correct/expected results, s...
We believe that the slowness of the new version is likely due to the attachment indexation and folder syncing. You can try leaving eM Client running overnight so it can complete this process. Alternatively, you can run the eM Client application with a d...
This is likely caused by the system notifications from your operating system. Try going to MENU > SETTINGS > GENERAL > NOTIFICATIONS and disabling the "_Use system notifications box_". Sometimes the system notifications from Windows misbehave and don't wo...
If you get the following error: [GOOGLE CONTACTS]UPLOADING ITEM(S) TO FOLDER 'ACCOUNT@GMAIL.COM/CONTACTS' FAILED DUE TO THE FOLLOWING ERROR: EXECUTION OF REQUEST FAILED: HTTPS://WWW.GOOGLE.COM/M8/FEEDS/CONTACTS/DEFAULT/FULL (INVALID REQUEST.) The firs...
After uploading your Public Key to eM Keybook, you might have received a message saying: > Uploaded Public Key not Verified > > Public Key John Doe for email address example@yahoo.com was uploaded > to eM Keybook, but has not been verified yet. Should...
On June 15th, 2021 Google phased out the Google Contacts API, which is a protocol we used for synchronizing Google contacts in older versions of eM Client. If you are still running one of these versions, you will encounter this error: > [Google Contacts...