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Knowledgebase : Known issues
With the recent changes on Microsoft servers, the IMAP protocol for outlook/hotmail/live/msn/etc. accounts is currently unusable for some external applications at this time. Please set up your account as Exchange. Go to MENU>TOOLS>ACCOUNTS. Click the...
Your data hasn't been actually lost - you just accidentally skipped database migration. eM Client 7 has a completely new database structure, so the data cannot be just loaded from the old database. To migrate your data manually please use the MENU - FILE...
Please try the following steps to get rid of any 'ghost' messages: * Turn off CONVERSATIONS (Menu > View > Conversations > Disable Conversations) * Close eM Client * Go to eM Client's installation folder (default in _C:Program Files (x86)eM Clien...
[CALDAV] SUBFOLDER SYNCHRONIZATION OF FOLDER "OUTBOX" FAILED DUE TO THE FOLLOWING ERROR: NOT FOUND This is a server error that started happening recently on Apple servers and applies to EM CLIENT 7.0 and older. When CalDAV lists the available folders ...
This is a known issue with selected Yahoo servers because Yahoo does not officially support subfolders. That is why the subfolders created in eM Client can disappear after synchronizing with the Yahoo server. The server will clear them out. We suggest...
This issue started happening since eM Client 7.0 and it's because we changed the way we work with Gmail. Since we started supporting Gmail labels and folder structure, all labels are synchronized. And one thing that was not visible before (and might not b...
Microsoft has officially ended support for Windows XP on April 8, 2014. Unfortunately, this means that the security protocols from the last service update are no longer up to current standard. So when you try to activate the license after the eM Client tr...
After you set up your Gmail account your might encounter this error message: 'All Mail' folder disabled For Gmail and Google Apps accounts, eM Client synchronizes the 'All Mail' folder. It appears that IMAP access for this folder on account '
If you use the default Windows proxy, download the config included in attachments of this article. Copy it into the EM CLIENT folder in C:PROGRAM FILES (X86). This config file should then enable the program to detect the needed credentials for your prox...
Unfortunately, Gmail does not forward the information about the label color through IMAP protocol, so eM Client cannot load the exact same colors and assigns random ones instead. However, if you go to MENU > TOOLS > CATEGORIES and create a new category ...
Users of BTinternet email accounts have recently seen a variation of these errors: > [IMAP] Cannot open folder ... ([Clientbug] Select additional > arguments found after last expected argument) > > [IMAP] Cannot open folder ... (unrecognized extra arg...
In case you're trying to set up an Exchange account in _eM Client for Mac_ and you're getting pop-ups with failed authentication, then your mail server most likely requires an NTLM AUTHENTICATION, which is currently not supported in eM Client for Mac. W...
If you use Google or Yahoo accounts your accounts might have stopped synchronizing after the upgrade. This is most commonly caused by external apps like Antivirus, Firewalls, VPNs, etc. which are blocking the new eM Client 8 for your safety because the pr...
Previous versions of eM Client had several important features (such as Settings, Operations and Accounts) which were embedded under MENU > TOOLS. Therefore, a lot of our documentation and help articles written before the release of eM Client 8 in June 202...
The release of eM Client 8 has brought enhanced search capabilities, including searching in the text of attachments and IMAP and Exchange/Office365 servers. Sometimes though, searching through the mail server does not return correct/expected results, so i...
We believe that the slowness of the new version is likely due to the attachment indexation and folder syncing. You can try leaving eM Client running overnight so it can complete this process. Alternatively, you can run the eM Client application with a d...
Generally, Pro Support [https://support.emclient.com/index.php?/Core/Default/Index] is only available to Pro License holders for one year after their purchase, otherwise we direct Free users to our Support Forum [https://forum.emclient.com/]. However, sin...