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You can always download the installation file directly from our DOWNLOAD WEBPAGE [HTTP://WWW.EMCLIENT.COM/DOWNLOAD]. After the SETUP.MSI file is downloaded simply double-click it to run it and follow the steps. You can choose to set the program as THE...
After you install eM Client for the first time, a window with Application Import options in your device pops up. If you have previously installed other email clients on your computer (MS Outlook, ThunderBird, ...) they will appear in this window. If you...
After you finish installing eM Client you will be automatically asked to set up your first account. You can use the AUTOMATIC SETUP or open the other tabs to explore manual setup options. To explore the setup options in more detail please read the CREAT...
Right-click the toolbar and click the 'CUSTOMIZE' option. Then add or remove any of the button options and save it to apply the change. _Toolbar customization is supported since eM Client 7, older versions do not have this option._ __
Please understand that the problem-solving process is difficult and can be very time-consuming. So if you want to get faster responses, make sure to follow these guidelines on how to report an issue: * If you are getting an error message, please ENCLO...
Have you lost your activation key? No problem! Simply enter the email address used for the license registration on our [http://www.emclient.com/lost-activation-key] 'LOST LICENSE KEY' WEBSITE [HTTP://WWW.EMCLIENT.COM/LOST-ACTIVATION-KEY], and we will se...
As shown on our License pricing options [https://www.emclient.com/purchase] website basic eM Client licenses are meant to be used on one computer only. If you have a FREE license or a single Pro license and have activated it on two or more computers, you ...
If you have several email addresses set up in eM Client, you might want to select a specific one to be your default account. This is the account your emails will automatically be sent from when you compose them. You can change which email account you're s...
The automatic setup uses the AUTODISCOVER settings on your email server. This way the application can detect the correct account settings and let you access your items almost immediately - so the protocol used (IMAP, POP, EWS) and the services available (...
You can definitely set up your accounts manually in a few simple steps. First of all, go to MENU > TOOLS > ACCOUNTS, and click on the + button. Skip the Automatic setup and open any of the sections below - you can set up all kinds of email, calendar, co...
eM Client can synchronize all your calendar, contacts or tasks items if your server supports the CALDAV or CARDDAV protocol. You can also synchronize your GMAIL, ICLOUD or FRUUX calendar with eM Client. If you do not have a calendar account, you can alw...
LOCAL FOLDERS are a set of Account folders that are not synchronized with any server, meaning they are stored on your computer instead of remotely on the email server. Local folders can be enabled in MENU > TOOLS > SETTINGS > GENERAL > GENERAL, just che...
SMART FOLDERS are a virtual set of folders that unify all your setup accounts for your convenience. The Smart folders include _All Inboxes, Outbox, Sent, Drafts, Junk Email, Unread, or Flagged_ folders. They also include _Category folders_, which will sho...
The default location where eM Client stores all your data is _C:Users__AppDataRoamingeM Client._ AppData is a hidden folder, is the name of your logged in Windows account. To change the database location, ple...
In the main eM Client window, click on MENU > TOOLS > RULES. The Rules window with various options will appear, and from there you can create_ New rules_ and _manage_ existing ones. You can also change the order in which the rules are applied by moving th...
You can edit shortcuts to fit your needs by navigating to MENU > TOOLS > SETTINGS > GENERAL >SHORTCUTS. Under the Click on any shortcut that you want to change, hold the combination of keys you would like to use for the shortcut, and it will change automa...
Even if you use features like rules and customizable folders to sort your mail, it can still be difficult to find a specific email. While you can manually go through your folders, there's a much easier way to quickly find what you're looking for - all you...
You probably already know that you can link several accounts to eM Client. But you might decide that, for whatever reason, you don't want a specific account linked to eM Client after all. If this is the case, you can delete an account in just a few second...
We've talked before about adding a new account [https://support.emclient.com/index.php?/default_import/Knowledgebase/Article/View/100/0/how-to-setup-em-client-with-my-email-account] or deleting an account [https://support.emclient.com/index.php?/default_i...
The default reminder status for calendars in eM Client is set to "No Reminder." But you can adjust the default reminder time for all calendars or even for each calendar individually. Fo GLOBAL REMINDER SETTINGS go to MENU > TOOLS > SETTINGS > CALENDAR. ...
eM Client can automatically find duplicate items in your accounts or local data. The tool that helps you do this is called DEDUPLICATOR. Open the MENU > TOOLS > DEDUPLICATOR.. section. In the window that pops up, you can choose if you want to run the De...
eM Client supports exports for all standard file types for all your items. The Export function can be found under MENU > FILE > EXPORT.. section. You can export your emails into an email message format EML, calendars and tasks into iCalendar files ICS, ...
eM Client contains an _Automatic Archiving_ feature which allows you to download all messages older than a selected number of days from the server and keep them stored on your local drive. You can find this option under MENU > TOOLS > SETTINGS > MAIL > ...
If you get an error indicating that your database is corrupted, the fastest possible way to get eM Client running again is to restore your data from a backup. If you do not have a backup, you might have to start over with an empty database (though if yo...
The special folders in Smart folders collect messages from all accounts. If there are copies of the same message it can mean the message is copied into more folders or among more accounts. Common causes for this include: * _Duplicate setup_ - make s...
This issue can happen when you have your email accounts (or at least one of them) set up with IMAP protocol. For IMAP protocol eM Client only synchronizes Message headers by default. So full messages are not downloaded until you open them to view them in ...
We have enhanced the IMAP certificate checks, so when the name of the certificate does not match your account's hostname we show a warning about this. You can either set that you trust this certificate regardless (and make eM Client remember that choice...
When setting up a POP3 account using the automatic or manual account setup, you can choose between CREATING A SEPARATE FOLDER TREE in the left pane for your POP3 account, or you can have your items synchronized with the DEFAULT LOCAL FOLDERS tree. Both ...
Microsoft has unfortunately decided to stop supporting Skype for 3rd party applications so this feature had to be removed from eM Client. eM Client does not provide VoIP functionality, but clicking on the phone number in the Contact section of the Sideb...
Unfortunately, Facebook has decided to quit facebook chat support for third-party applications as of APRIL 30TH, 2015. Therefore, this functionality has been removed from eM Client as well.
To set up an alias to your account navigate to the account settings under MENU > TOOLS > ACCOUNTS, select your account, click on "Aliases" under the General setup of your account and add your email address to the list of Aliases. > NOTE: In order to sen...
You can export your contacts, tasks, and items from the agenda to a CSV file by selecting the items you want to export in the Contacts/Tasks or Agenda View and right-clicking the selection. Select "EXPORT > EXPORT TO CSV" and your items should be saved ...
For IMAP accounts eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details. While the startup synchronization is being processed by your server, it's possible the request...
These errors can be caused by minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server is unable to respond while the request ...
If you try to upload or change an event, task or contact but an error message pops up with the reason described in the message (e.g. invalid value, missing or empty field) it means that there is an invalid item that you're trying to synchronize with the s...
eM Client is currently localized in the following languages: * English * Czech * Danish * German * Greek * Spanish * French * Hungarian * Italian * Japanese * Korean * Dutch * Norwegian * Polish * Portuguese * Portuguese ...
To enable Offline mode from within the application simply navigate to MENU > FILE > WORK OFFLINE. If you want to run the application in the Offline mode when opening it, hold CTRL button while the application is being initialized. This will be detected ...
We believe that Spam should be filtered directly on the server so eM Client includes only one default Spam rule that moves messages marked by SpamAssassin [https://spamassassin.apache.org/] as spam to the Junk folder. Besides this option, you can always b...
SEARCH FOLDERS are virtual folders that perform a search on selected criteria once you open the folder, allowing you to collect your items from multiple Inboxes or selected folders just by using the right keyword or criteria. The Search folders can be s...
> UPDATE: New licensing manager has been released for PRO license > users and is available at http://licensemanager.emclient.com/ > [http://licensemanager.emclient.com/] > > SilverLight is no longer needed for access to our License manager. Chrome rece...
The default Export option for Contacts is VCF file, which is a standard file type for electronic contacts, but you can export your contacts into a CSV file as well. * Go to the Contacts section and use the CUSTOM VIEW. * In this view, all informatio...
eM Client is able to show avatars for your contacts and can also download avatars from external sources like domain icons and gravatar. But how do you change your own avatar? This cannot be done directly via eM Client, as eM Client can only manage the ...
Starting with eM Client 8, you can open eM Client in more than one instance. So if you want to have Mail open in one window and Calendar in the other, you can! Just right-click any of the left pane items and select the option "Open in New window..".
eM Client 8 can use server-side search for all Exchange accounts and also IMAP accounts whose servers support this feature. This way you can get more complex results quicker without having to download your messages for offline use. For IMAP accounts you...
Manage attachments from all your accounts and messages in a single place, you can find the new ALL ATTACHMENTS in the left pane. In this section, you can load all attachments from your accounts and messages and easily search for the ones you need and br...
Starting with eM Client 8 attachments can be uploaded to DROPBOX, ONEDRIVE AND GOOGLE DRIVE and attached to your message as a link. To use this feature, you need to have either of these apps installed on your device and login to both the app and login a...
Tap and swipe are two common gestures that allow the user to perform primary actions on their mobile devices. It's like a keyboard shortcut, but instead, you drag the message to the side. And you can use the same gestures in eM Client on your touch device...
FAVORITE FOLDERS are a set of folders available at the top of your mail folder list. The Favorites include global pre-defined folders, formerly known as Smart folders, that unify your accounts' inboxes, sent folders, drafts, etc. They also contain speci...
Yes, eM Client 8 supports Notes feature. The NOTES are a new left pane section that you can use. In addition to Local Notes (saved in Local folders), you can also synchronize Notes for EXCHANGE, OFFICE365 and ICEWARP accounts. You can create, edit and ...
eM Client 8 contains a new feature - the account avatars. You can assign an image to each of your accounts in eM Client during the account setup or change the image at any time in _Menu>Accounts_. You can choose from our image gallery or upload any of y...
Tags are labels you can use to attach a detail or category to a specific item. You can then use this tag to search for these items, look through special tag folders or just use the colors to make your data more organized. You can manage tags in _Menu>Ta...
With eM Client 8 you can now search not just for messages that have an attachment, but you can also search based on the attachment name and inside the attachment body. You can search for and inside specific attachments both in Mail and All Attachments s...
The Watch for reply feature is a new button available in the toolbar of the New message window. If you expect a reply for an important email you can set up a special reminder in eM Client thanks to this option. You can either get a reminder for when suc...
eM Client supports MFA/oAuth login, but the pop-up window for this authentication method will not be allowed to be used by default on your device. That is why the login method will not work natively for now, but we have prepared workarounds to help you ou...
Our databases are not backward compatible for older versions and once you upgrade your database to accommodate the new version, you cannot just simply install an older version over it. If you have a backup of your database from eM Client 7 you can skip ...
If you use Google or Yahoo accounts your accounts might have stopped synchronizing after the upgrade. This is most commonly caused by external apps like Antivirus, Firewalls, VPNs, etc. which are blocking the new eM Client 8 for your safety because the pr...
You can upgrade to eM Client 8 by going to MENU > HELP > CHECK FOR UPDATE or by downloading it directly from our website [https://www.emclient.com/download]. New/free users will get a free 30-day trial of eM client 8 and all its Pro features. IMPORTAN...
After your 30-day trial of eM Client 8 Pro expires, you can either continue using eM client on a Free License (with limited functionality) or purchase a Pro License [https://www.emclient.com/pricing]. After purchasing a Pro license, simply enter your Ac...
Yes, it's possible to lower the row height or change the font of your inbox by going to MENU > SETTINGS > APPEARANCE > LISTS
Upon upgrading to eM Client 8, all your folders were "hidden" by default under a folder called 'MORE'. This was to give you a fresh start with your folder management and make the interface more streamlined. To remove items from the More folder, simply d...
Previous versions of eM Client had several important features (such as Settings, Operations and Accounts) which were embedded under MENU > TOOLS. Therefore, a lot of our documentation and help articles written before the release of eM Client 8 in June 202...
The release of eM Client 8 has brought enhanced search capabilities, including searching in the text of attachments and IMAP and Exchange/Office365 servers. Sometimes though, searching through the mail server does not return correct/expected results, so i...
Most users nowadays have high-speed internet connections and therefore an explicit progress bar for sending messages was no longer necessary in Version 8. However, if you still want to monitor the progress of your sent emails and updating folders, you can...
When you go to type in a name in the TO: section, if there is an X button on the right side in the suggestion list, then it can be deleted from the history of recipients. Otherwise, the unwanted contact must be deleted from your address book. You can al...
It's possible to disable them in MENU > SETTINGS > GENERAL > NOTIFICATIONS. For best results, we would also advise to uncheck the _Use system notifications_ box.
We believe that the slowness of the new version is likely due to the attachment indexation and folder syncing. You can try leaving eM Client running overnight so it can complete this process. Alternatively, you can run the eM Client application with a d...
Generally, Pro Support [https://support.emclient.com/index.php?/Core/Default/Index] is only available to Pro License holders for one year after their purchase, otherwise we direct Free users to our Support Forum [https://forum.emclient.com/]. However, sin...
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