After you download the installer from our website, open the "setup"
file and proceed with the installation steps.
During the install you can choose to set the application as default or
make the application load on startup.
After you install eM Client, you can choose to import your data
directly from Microsoft Outlook or a previous eM Client backup.
If you want to import your data from email messages, calendar and
contacts files you can use the built-in import feature avai...
The main difference between a Free and a PRO license is the unlimited
number of e-mail accounts and the possibility to use eM Client for
commercial use. Commercial use is any activity that helps you to make
a profit, and as a result, the Free license cann...
In eM Client, go to Menu - Help - License. Click on Activate and
insert your license key.
To check if your eM Client is up to date, navigate to Menu - Help and
click on "Check for updates". However, eM Client usually checks for
updates automatically without any user input.
Our current update model is this: by purchasing an eM Client license,
you get the latest officially released major version of eM Client, all
the smaller updates related to that version, and one year of VIP
support. If you decide to upgrade to a newer vers...
If you have several e-mail addresses linked to eM Client, you might
want to set one to be your default account. This is the account your
emails will automatically send from when you compose them. You can
change which email account you're sending messages ...
If you're using any of the major services, follow this link
[http://www.emclient.com/server] to our website and select the account
of your preference, if however you're not using any of the common
email services you might need to setup the account using m...
The automatic setup uses the autodiscover settings on your email
server. That helps the application to detect the correct account
settings and let you access your items almost immediately. Usually the
program should automatically setup an IMAP account, ho...
You can manually set up your accounts in a few simple steps. First of
all, open the Menu - Tools - Accounts, and click on the + button. Then
go to the Mail drop-down menu and select "Other". Click "Next" to
proceed with the manual configuration of your ac...
eM Client supports all standard email accounts using the IMAP or the
POP3 protocol to synchronize items with the client. You can also setup
an Exchange or AirSync account.
eM Client can synchronize all your calendar, contacts or tasks items
if your server supports the CalDAV or CardDAV protocol. You can also
synchronize your Gmail, iCloud or Fruux calendar with eM Client. If
you do not have a calendar account, you can alway...
You've probably heard that there are different ways an email program
can retrieve your emails (called protocols). Two of the most common
protocols are IMAP and POP3. But what are these?
POP3 means that emails are downloaded to a specific machine from th...
Local Folders are folders that are not synchronized with the server,
meaning they are stored on your computer instead of remotely on the
server. There are various reasons you might want to store emails in
local folders. For example, you can move or copy y...
Smart Folders are virtual folders that contain Inbox, Outbox, Sent,
Drafts, Junk Email, Unread, or Flagged messages from all of your email
accounts at once. They can be found in the Mail column of the Sidebar,
above the folders for your individual account...
To change the database location, please navigate to the application
settings under Menu - Tools - Settings - General - Storage, where you
can adjust the database folder location, however please note the
disclaimer in the settings, original database locati...
In the main eM Client window, click on Menu - Tools - Rules. A window
with various options will appear, and from there you can create and
edit everything you need. Simply follow the Rule Wizard and it will
guide you through the process.
You can edit shortcuts to fit your needs by navigating to Menu - Tools
- Settings. Under the General section on the left, go to Shortcuts.
Click on any shortcut that you want to change, type the combination of
keys you would like to use for the shortcut, ...
The easiest way to transfer all your data including your settings to
another computer is creating a backup by navigating to Menu - File -
Backup, transferring the backup file to another computer and selecting
Menu - File - Restore on the that computer to ...
First, go to Menu - Tools - Settings - General - Backup. Make sure the
box "Enable Backup" is checked. Once it is, you can specify the folder
where backups will be saved in, how often you want them to occur, and
how many backups you want to keep (You can ...
Even if you use features like rules and customizable folders to sort
your mail, it can still be difficult to find a specific email. While
you can manually go through your folders, there's a much easier way to
quickly find what you're looking for - all you...
You probably already know that you can link several accounts to eM
Client. But you might decide that, for whatever reason, you don't want
a specific account linked to eM Client after all. If this is the case,
you can delete an account in just a few second...
We've talked before about adding a new account or deleting an account,
but now we're going to talk about changing the order of accounts. In
the Tools menu, click on Accounts. From here, a dialogue window will
pop up. On the side, you'll see a list of the ...
The default reminder status for calendars in eM Client is set to "No
Reminder." But you can adjust the default reminder time for each
individual calendar folder in their properties menus. Simply
right-click a calendar folder (any of the folders under your...
In the main eM Client window, click on Tools and select the
"Deduplicator" tool. From there, a window will pop up asking if you
want to run the deduplicator on your emails, events, tasks, or
contacts. Select the item type, and click next.
You can choose...
eM Client supports exports for all standard file types for all your
items. You can export emails into an email message format (eml),
calendars and tasks into icalendar files (ics), or your contacts into
VCards (vcf). You can also export your account setti...
eM Client contains an Automatic Archiving feature which allows you to
download all messages older than a selected number of days from the
server and keep them stored on your local drive. You can find this
option under Tools - Settings - Mail - Automatic A...
Right-click the toolbar and click the 'Customize' option.
_Toolbar customization is supported since eM Client 7, older versions
do not have this option._
__
Please understand that the problem-solving process is difficult and
can be very time-consuming. So if you want to get faster responses,
make sure to follow these guidelines on how to report an issue:
* If you are getting an error message, please ENCLO...
Have you lost your activation key? No problem!
Simply enter the email address used for the license registration on
our website [http://www.emclient.com/lost-activation-key], and we will
send you your activation key in a minute.
If you get an error indicating that your database is corrupted, the
fastest possible way to get eM Client running again is to restore your
data from a backup. If you do not have a backup and have all your data
saved on the server, you will have to delete ...
This usually happens with Gmail accounts that use multiple labels,
especially for a single email. Since eM Client creates a separate
folder for each label, emails that have multiple labels attached to
them will have multiple copies saved. The only workaro...
First, it's important to realize how eM Client works; it only
downloads message headers. Messages themselves are not fully
downloaded until after you click on them to show their content in eM
Client. Thus, eM Client cannot search in the bodies of all your...
If you're wondering why the subfolders under your Yahoo account
disappear each time you restart eM Client, here's the explanation:
Yahoo servers do not support subfolders at all. Therefore, these are
from eM Client after completing a full synchronization ...
We have enhanced the IMAP certificate checks, so this is an expected
result. The problem arises because your certificate name does not
match the host name. Please either use the correct certificate, or
match the server address found in your accounts setti...
When setting up a POP3 account using the automatic or manual account
setup, you can choose between creating a separate folder tree in the
left pane for your POP3 account, or you can have your items
synchronized with the default local folders tree. Both op...
eM Client licenses are meant to be used on one computer only, so if
you have one eM Client license and are using eM Client on two or more
computers, you will be asked to re-activate your eM Client license
each time you switch between the computers. We off...
Unfortunately, Microsoft has decided to quit Skype support. Therefore,
this functionality has been removed from eM Client as well.
Unfortunately, Facebook has decided to quit facebook chat support for
third party applications as of April 30th 2015. Therefore, this
functionality has been removed from eM Client as well.
To setup an alias to your account navigate to the account settings
under MENU > TOOLS > ACCOUNTS, select your account, click on
"Aliases" under the General setup of your account and add your email
address to the list of Aliases.
NOTE: In order to send o...
You can export your contacts, tasks and items from the agenda to a CSV
file by selecting the items you want to export in the Contacts/Tasks
or Agenda View and right-clicking the selection.
Select "Export > Export to CSV" and your items should be saved i...
eM Client by default only downloads the headers of incoming messages
and the body content is downloaded once you open the message's
details.
While the startup synchronization is being processed by your server,
it's possible the request for downloading b...
These errors can be caused by a minor connectivity issues between the
application and your mail server. This can occur when the server is
not responding or if the number of requests is higher than usual and
the server is unable to respond while the reques...
If you've never seen this window, there's nothing to worry about, this
is the new authentication option introduced by Google recently as the
new standard for authenticating with their Mail and Calendar servers.
LOGIN WITH YOUR GMAIL ACCOUNT AND ALLOW AC...
If upload of a calendar, task or contact failed due to a reason (e.g.
invalid value, missing or empty field), this may be caused due to an
invalid item that you're trying to synchronize with the server.
As the item can't be processed by the server, plea...
eM Client is localized for most of the worldwide languages, including
English, German, Spanish, Portuguese, French or Russian, but also
Japanese and Chinese.
Note however that some of the translations were created with the help
of our users and may cont...
To run the application in offline mode, navigate to File and select
the "Work Offline" option. If you'd like to run the application in
Offline mode right from the startup, hold down the CTRL button while
the application is being initialized.
eM Client unfortunately doesn't include an automatic SPAM filter.
However you can still manage a Blacklist and ban unsolicited email
using the "Move to Junk" button or a shortcut.
The SPAM filter is a server-side feature, so if you'd like to setup a
fil...
If you have smart folders enabled, right click your current Smart
folders in the left pane and select Display - Search folders. Once you
do so, right click the search folders option and create a new search
folder.
Search folders are virtual folders that...
UPDATE: New licensing manager has been released for PRO license users
and is available at http://licensemanager.emclient.com/
Chrome recently pulled their support of Silverlight and as a result,
the only browser that you can use to access licensing.emcl...
With the recent changes on Microsoft servers, the IMAP protocol for
outlook/hotmail/live/msn/etc. accounts is currently unusable for some
external applications at this time.
Please set up your account as Exchange.
Go to MENU>TOOLS>ACCOUNTS.
Click the...
Your data hasn't been actually lost - you just accidentally skipped
database migration.
eM Client 7 has a completely new database structure, so the data
cannot be just loaded from the old database.
To migrate your data manually please use the MENU - FILE...
Please try the following steps to get rid of any 'ghost' messages:
* Turn off CONVERSATIONS (Menu > View > Conversations > Disable
Conversations)
* Close eM Client
* Go to eM Client's installation folder (default in _C:Program Files
(x86)eM Clien...
[CALDAV] SUBFOLDER SYNCHRONIZATION OF FOLDER "OUTBOX" FAILED DUE TO
THE FOLLOWING ERROR: NOT FOUND
This is a server error that started happening recently on Apple
servers and applies to EM CLIENT 7.0 and older.
When CalDAV lists the available folders ...
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Help Desk Software by Kayako