Knowledgebase: Troubleshooting
Folder shows unread messages even though there are none?
Posted by Olivia Rust on 03 May 2017 11:25
Please try the following steps to get rid of any 'ghost' messages:
 
  • Turn off Conversations (Menu > View > Conversations > Disable Conversations)
  • Close eM Client 
  • Go to eM Client's installation folder (default in C:\Program Files (x86)\eM Client)
  • Run DbRepair.exe (not the DbRepair.exe.config)
  • Wait until the database check is completed.
  • Turn eM Client on
 
You should then be able to set any Conversations setting you prefer.
 
For IMAP and Exchange accounts only:
If that doesn't help, please right-click on the folder that the messages are in, select Properties > Repair and click on the Repair button.
This will prompt the resynchronization of this folder from the server and should reset its setting.
 
You can also try removing your account from eM Client and then adding it again.
Please note that all locally stored data will be lost, but if you have your data on the server, that shouldn't be of concern.
You can make a backup just to be on the safe side through Menu > File > Backup.
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