Knowledgebase: Troubleshooting
A folder in eM Client shows unread messages even though there are none?
Posted by Olivia Rust on 03 May 2017 11:25

Please try the following steps to get rid of any 'ghost' messages:

  • Turn off Conversations (Menu > View > Conversations > Disable Conversations)
  • Close eM Client
  • Open RUN function from the Start menu
  • Run the command ""C:\Program Files (x86)\eM Client\MailClient.exe"" /dbrepair
  • Wait until the database check is completed
  • Turn eM Client on
  • You should then be able to set any Conversations setting you prefer.

For IMAP and Exchange accounts only:

  • If that doesn't help, please right-click on the folder that the messages are in, select Properties > Repair and click the Repair button.
  • This will prompt the resynchronization of this folder from the server and should reset its data.
  • You can also try removing your account from eM Client and then adding it again in Menu > Accounts.

Please note that all locally stored data will be lost, but if you have your data on the server, that shouldn't be of concern.

You can make a backup just to be on the safe side through Menu > Backup.

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