Knowledgebase: Troubleshooting
Why is my Outlook/Hotmail/MSN/Live account not synchronizing or really slow?
Posted by Olivia Rust on 06 April 2017 11:10
With the recent changes on Microsoft servers, the IMAP protocol for outlook/hotmail/live/msn/etc. accounts can be unusable for some external applications at this time.

Please set up your account as Exchange. 

Go to Menu>Accounts.
Click the '+Add account' button.
In the New Account window select Mail>Exchange.
Use your Microsoft mail address for both the Email and Username fields.  
 
Delete or disable your previous IMAP setup.
 
NOTES:
Detection of Exchange setup might take longer than usual, but unless an error pops up, let the configuration finish.
 
Exchange Web Services protocol will synchronize your Mail, Contacts, and Calendar - you do not need to worry about any data loss because this information is saved on your mail server.
 
 


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