Knowledgebase: Troubleshooting
Why is my Outlook/Hotmail/MSN/Live account not synchronizing or really slow?
Posted by Olivia Rust on 06 April 2017 11:10
With the recent changes on Microsoft servers, the IMAP protocol for outlook/hotmail/live/msn/etc. accounts can be unusable for some external applications at this time.

Please set up your account as Exchange. 

Go to Menu>Accounts.
Click the '+Add account' button.
In the New Account window select Mail>Exchange.
Use your Microsoft mail address for both the Email and Username fields.  
Delete or disable your previous IMAP setup.
Detection of Exchange setup might take longer than usual, but unless an error pops up, let the configuration finish.
Exchange Web Services protocol will synchronize your Mail, Contacts, and Calendar - you do not need to worry about any data loss because this information is saved on your mail server.

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