Sorry - either this article does not exist or you haven't been given permission to view it.
RSS Feed
Knowledgebase

The automatic setup uses the autodiscover settings on your email server. That helps the application to detect the correct account settings and let you access your items almost immediately. Usually the program should automatically setup an IMAP account, ho...
You can manually set up your accounts in a few simple steps. First of all, open the Menu - Tools - Accounts, and click on the + button. Then go to the Mail drop-down menu and select "Other". Click "Next" to proceed with the manual configuration of your ac...
eM Client can synchronize all your calendar, contacts or tasks items if your server supports the CalDAV or CardDAV protocol. You can also synchronize your Gmail, iCloud or Fruux calendar with eM Client. If you do not have a calendar account, you can alway...
Local Folders are folders that are not synchronized with the server, meaning they are stored on your computer instead of remotely on the server. There are various reasons you might want to store emails in local folders. For example, you can move or copy y...
Smart Folders are virtual folders that contain Inbox, Outbox, Sent, Drafts, Junk Email, Unread, or Flagged messages from all of your email accounts at once. They can be found in the Mail column of the Sidebar, above the folders for your individual account...
To change the database location, please navigate to the application settings under Menu - Tools - Settings - General - Storage, where you can adjust the database folder location, however please note the disclaimer in the settings, original database locati...
In the main eM Client window, click on Menu - Tools - Rules. A window with various options will appear, and from there you can create and edit everything you need. Simply follow the Rule Wizard and it will guide you through the process.
You can edit shortcuts to fit your needs by navigating to Menu - Tools - Settings. Under the General section on the left, go to Shortcuts. Click on any shortcut that you want to change, type the combination of keys you would like to use for the shortcut, ...
Even if you use features like rules and customizable folders to sort your mail, it can still be difficult to find a specific email. While you can manually go through your folders, there's a much easier way to quickly find what you're looking for - all you...
You probably already know that you can link several accounts to eM Client. But you might decide that, for whatever reason, you don't want a specific account linked to eM Client after all. If this is the case, you can delete an account in just a few second...
We've talked before about adding a new account or deleting an account, but now we're going to talk about changing the order of accounts. In the Tools menu, click on Accounts. From here, a dialogue window will pop up. On the side, you'll see a list of the ...
The default reminder status for calendars in eM Client is set to "No Reminder." But you can adjust the default reminder time for each individual calendar folder in their properties menus. Simply right-click a calendar folder (any of the folders under your...
In the main eM Client window, click on Tools and select the "Deduplicator" tool. From there, a window will pop up asking if you want to run the deduplicator on your emails, events, tasks, or contacts. Select the item type, and click next. You can choose...
eM Client supports exports for all standard file types for all your items. You can export emails into an email message format (eml), calendars and tasks into icalendar files (ics), or your contacts into VCards (vcf). You can also export your account setti...
eM Client contains an Automatic Archiving feature which allows you to download all messages older than a selected number of days from the server and keep them stored on your local drive. You can find this option under Tools - Settings - Mail - Automatic A...
If you get an error indicating that your database is corrupted, the fastest possible way to get eM Client running again is to restore your data from a backup. If you do not have a backup and have all your data saved on the server, you will have to delete ...
This usually happens with Gmail accounts that use multiple labels, especially for a single email. Since eM Client creates a separate folder for each label, emails that have multiple labels attached to them will have multiple copies saved. The only workaro...
First, it's important to realize how eM Client works; it only downloads message headers. Messages themselves are not fully downloaded until after you click on them to show their content in eM Client. Thus, eM Client cannot search in the bodies of all your...
If you're wondering why the subfolders under your Yahoo account disappear each time you restart eM Client, here's the explanation: Yahoo servers do not support subfolders at all. Therefore, these are from eM Client after completing a full synchronization ...
We have enhanced the IMAP certificate checks, so this is an expected result. The problem arises because your certificate name does not match the host name. Please either use the correct certificate, or match the server address found in your accounts setti...
When setting up a POP3 account using the automatic or manual account setup, you can choose between creating a separate folder tree in the left pane for your POP3 account, or you can have your items synchronized with the default local folders tree. Both op...
Unfortunately, Microsoft has decided to quit Skype support. Therefore, this functionality has been removed from eM Client as well.
Unfortunately, Facebook has decided to quit facebook chat support for third party applications as of April 30th 2015. Therefore, this functionality has been removed from eM Client as well.
To setup an alias to your account navigate to the account settings under MENU > TOOLS > ACCOUNTS, select your account, click on "Aliases" under the General setup of your account and add your email address to the list of Aliases. NOTE: In order to send o...
You can export your contacts, tasks and items from the agenda to a CSV file by selecting the items you want to export in the Contacts/Tasks or Agenda View and right-clicking the selection. Select "Export > Export to CSV" and your items should be saved i...
eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details. While the startup synchronization is being processed by your server, it's possible the request for downloading b...
These errors can be caused by a minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server is unable to respond while the reques...
If you've never seen this window, there's nothing to worry about, this is the new authentication option introduced by Google recently as the new standard for authenticating with their Mail and Calendar servers. LOGIN WITH YOUR GMAIL ACCOUNT AND ALLOW AC...
If upload of a calendar, task or contact failed due to a reason (e.g. invalid value, missing or empty field), this may be caused due to an invalid item that you're trying to synchronize with the server. As the item can't be processed by the server, plea...
eM Client is localized for most of the worldwide languages, including English, German, Spanish, Portuguese, French or Russian, but also Japanese and Chinese. Note however that some of the translations were created with the help of our users and may cont...
To run the application in offline mode, navigate to File and select the "Work Offline" option. If you'd like to run the application in Offline mode right from the startup, hold down the CTRL button while the application is being initialized.
eM Client unfortunately doesn't include an automatic SPAM filter. However you can still manage a Blacklist and ban unsolicited email using the "Move to Junk" button or a shortcut. The SPAM filter is a server-side feature, so if you'd like to setup a fil...
If you have smart folders enabled, right click your current Smart folders in the left pane and select Display - Search folders. Once you do so, right click the search folders option and create a new search folder. Search folders are virtual folders that...
UPDATE: New licensing manager has been released for PRO license users and is available at http://licensemanager.emclient.com/ Chrome recently pulled their support of Silverlight and as a result, the only browser that you can use to access licensing.emcl...
With the recent changes on Microsoft servers, the IMAP protocol for outlook/hotmail/live/msn/etc. accounts is currently unusable for some external applications at this time. Please set up your account as Exchange. Go to MENU>TOOLS>ACCOUNTS. Click the...
Your data hasn't been actually lost - you just accidentally skipped database migration. eM Client 7 has a completely new database structure, so the data cannot be just loaded from the old database. To migrate your data manually please use the MENU - FILE...
Please try the following steps to get rid of any 'ghost' messages: * Turn off CONVERSATIONS (Menu > View > Conversations > Disable Conversations) * Close eM Client * Go to eM Client's installation folder (default in _C:Program Files (x86)eM Clien...
[CALDAV] SUBFOLDER SYNCHRONIZATION OF FOLDER "OUTBOX" FAILED DUE TO THE FOLLOWING ERROR: NOT FOUND This is a server error that started happening recently on Apple servers and applies to EM CLIENT 7.0 and older. When CalDAV lists the available folders ...
CONVERSATIONS are a new feature introduced in EM CLIENT 7.0. This feature is a VIEW OPTION which can show your messages and replies to them in threads that enable you to easily read through the previous conversation on the topic in the given message thr...
You can always download the installation file directly from our DOWNLOAD WEBPAGE [HTTP://WWW.EMCLIENT.COM/DOWNLOAD]. After the SETUP.MSI file is downloaded simply double-click it to run it and follow the steps. You can choose to set the program as THE...
After you install eM Client for the first time, a window with Application Import options in your device pops up. If you have previously installed other email clients on your computer (MS Outlook, ThunderBird, ...) they will appear in this window. If you...
After you finish installing eM Client you will be automatically asked to set up your first account. You can use the AUTOMATIC SETUP or open the other tabs to explore manual setup options. To explore the setup options in more detail please read the CREAT...
Right-click the toolbar and click the 'CUSTOMIZE' option. Then add or remove any of the button options and save it to apply the change. _Toolbar customization is supported since eM Client 7, older versions do not have this option._ __
Please understand that the problem-solving process is difficult and can be very time-consuming. So if you want to get faster responses, make sure to follow these guidelines on how to report an issue: * If you are getting an error message, please ENCLO...
Have you lost your activation key? No problem! Simply enter the email address used for the license registration on our [http://www.emclient.com/lost-activation-key] 'LOST LICENSE KEY' WEBSITE [HTTP://WWW.EMCLIENT.COM/LOST-ACTIVATION-KEY], and we will se...
As shown on our License pricing options [https://www.emclient.com/purchase] website basic eM Client licenses are meant to be used on one computer only. If you have a FREE license or a single Pro license and have activated it on two or more computers, you ...
If you have several email addresses set up in eM Client, you might want to select a specific one to be your default account. This is the account your emails will automatically be sent from when you compose them. You can change which email account you're s...
Most popular articles 
 
Newest articles