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You can always download the installation file directly from our DOWNLOAD WEBPAGE [HTTP://WWW.EMCLIENT.COM/DOWNLOAD]. After the SETUP.MSI file is downloaded simply double-click it to run it and follow the steps. You can choose to set the program as THE...
After you install eM Client for the first time, a window with Application Import options in your device pops up. If you have previously installed other email clients on your computer (MS Outlook, ThunderBird, ...) they will appear in this window. If you...
After you finish installing eM Client you will be automatically asked to set up your first account. You can use the AUTOMATIC SETUP or open the other tabs to explore manual setup options. To explore the setup options in more detail please read the CREAT...
Right-click the toolbar and click the 'CUSTOMIZE' option. Then add or remove any of the button options and save it to apply the change. _Toolbar customization is supported since eM Client 7, older versions do not have this option._ __
Please understand that the problem-solving process is difficult and can be very time-consuming. So if you want to get faster responses, make sure to follow these guidelines on how to report an issue: * If you are getting an error message, please ENCLO...
Have you lost your activation key? No problem! Simply enter the email address used for the license registration on our [http://www.emclient.com/lost-activation-key] 'LOST LICENSE KEY' WEBSITE [HTTP://WWW.EMCLIENT.COM/LOST-ACTIVATION-KEY], and we will se...
As shown on our License pricing options [https://www.emclient.com/purchase] website basic eM Client licenses are meant to be used on one computer only. If you have a FREE license or a single Pro license and have activated it on two or more computers, you ...
If you have several email addresses set up in eM Client, you might want to select a specific one to be your default account. This is the account your emails will automatically be sent from when you compose them. You can change which email account you're s...
The automatic setup uses the AUTODISCOVER settings on your email server. This way the application can detect the correct account settings and let you access your items almost immediately - so the protocol used (IMAP, POP, EWS) and the services available (...
You can definitely set up your accounts manually in a few simple steps. First of all, go to MENU > TOOLS > ACCOUNTS, and click on the + button. Skip the Automatic setup and open any of the sections below - you can set up all kinds of email, calendar, co...
eM Client can synchronize all your calendar, contacts or tasks items if your server supports the CALDAV or CARDDAV protocol. You can also synchronize your GMAIL, ICLOUD or FRUUX calendar with eM Client. If you do not have a calendar account, you can alw...
LOCAL FOLDERS are a set of Account folders that are not synchronized with any server, meaning they are stored on your computer instead of remotely on the email server. Local folders can be enabled in MENU > TOOLS > SETTINGS > GENERAL > GENERAL, just che...
SMART FOLDERS are a virtual set of folders that unify all your setup accounts for your convenience. The Smart folders include _All Inboxes, Outbox, Sent, Drafts, Junk Email, Unread, or Flagged_ folders. They also include _Category folders_, which will sho...
The default location where eM Client stores all your data is _C:Users__AppDataRoamingeM Client._ AppData is a hidden folder, is the name of your logged in Windows account. To change the database location, ple...
In the main eM Client window, click on MENU > TOOLS > RULES. The Rules window with various options will appear, and from there you can create_ New rules_ and _manage_ existing ones. You can also change the order in which the rules are applied by moving th...
You can edit shortcuts to fit your needs by navigating to MENU > TOOLS > SETTINGS > GENERAL >SHORTCUTS. Under the Click on any shortcut that you want to change, hold the combination of keys you would like to use for the shortcut, and it will change automa...
Even if you use features like rules and customizable folders to sort your mail, it can still be difficult to find a specific email. While you can manually go through your folders, there's a much easier way to quickly find what you're looking for - all you...
You probably already know that you can link several accounts to eM Client. But you might decide that, for whatever reason, you don't want a specific account linked to eM Client after all. If this is the case, you can delete an account in just a few second...
We've talked before about adding a new account [https://support.emclient.com/index.php?/default_import/Knowledgebase/Article/View/100/0/how-to-setup-em-client-with-my-email-account] or deleting an account [https://support.emclient.com/index.php?/default_i...
The default reminder status for calendars in eM Client is set to "No Reminder." But you can adjust the default reminder time for all calendars or even for each calendar individually. Fo GLOBAL REMINDER SETTINGS go to MENU > TOOLS > SETTINGS > CALENDAR. ...
eM Client can automatically find duplicate items in your accounts or local data. The tool that helps you do this is called DEDUPLICATOR. Open the MENU > TOOLS > DEDUPLICATOR.. section. In the window that pops up, you can choose if you want to run the De...
eM Client supports exports for all standard file types for all your items. The Export function can be found under MENU > FILE > EXPORT.. section. You can export your emails into an email message format EML, calendars and tasks into iCalendar files ICS, ...
eM Client contains an _Automatic Archiving_ feature which allows you to download all messages older than a selected number of days from the server and keep them stored on your local drive. You can find this option under MENU > TOOLS > SETTINGS > MAIL > ...
If you get an error indicating that your database is corrupted, the fastest possible way to get eM Client running again is to restore your data from a backup. If you do not have a backup, you might have to start over with an empty database (though if yo...
The special folders in Smart folders collect messages from all accounts. If there are copies of the same message it can mean the message is copied into more folders or among more accounts. Common causes for this include: * _Duplicate setup_ - make s...
This issue can happen when you have your email accounts (or at least one of them) set up with IMAP protocol. For IMAP protocol eM Client only synchronizes Message headers by default. So full messages are not downloaded until you open them to view them in ...
We have enhanced the IMAP certificate checks, so when the name of the certificate does not match your account's hostname we show a warning about this. You can either set that you trust this certificate regardless (and make eM Client remember that choice...
When setting up a POP3 account using the automatic or manual account setup, you can choose between CREATING A SEPARATE FOLDER TREE in the left pane for your POP3 account, or you can have your items synchronized with the DEFAULT LOCAL FOLDERS tree. Both ...
Microsoft has unfortunately decided to stop supporting Skype for 3rd party applications so this feature had to be removed from eM Client. eM Client does not provide VoIP functionality, but clicking on the phone number in the Contact section of the Sideb...
Unfortunately, Facebook has decided to quit facebook chat support for third-party applications as of APRIL 30TH, 2015. Therefore, this functionality has been removed from eM Client as well.
To set up an alias to your account navigate to the account settings under MENU > TOOLS > ACCOUNTS, select your account, click on "Aliases" under the General setup of your account and add your email address to the list of Aliases. > NOTE: In order to sen...
You can export your contacts, tasks, and items from the agenda to a CSV file by selecting the items you want to export in the Contacts/Tasks or Agenda View and right-clicking the selection. Select "EXPORT > EXPORT TO CSV" and your items should be saved ...
For IMAP accounts eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details. While the startup synchronization is being processed by your server, it's possible the request...
These errors can be caused by minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server is unable to respond while the request ...
If you try to upload or change an event, task or contact but an error message pops up with the reason described in the message (e.g. invalid value, missing or empty field) it means that there is an invalid item that you're trying to synchronize with the s...
eM Client is currently localized in the following languages: * English * Czech * Danish * German * Greek * Spanish * French * Hungarian * Italian * Japanese * Korean * Dutch * Norwegian * Polish * Portuguese * Portuguese ...
To enable Offline mode from within the application simply navigate to MENU > FILE > WORK OFFLINE. If you want to run the application in the Offline mode when opening it, hold CTRL button while the application is being initialized. This will be detected ...
We believe that Spam should be filtered directly on the server so eM Client includes only one default Spam rule that moves messages marked by SpamAssassin [https://spamassassin.apache.org/] as spam to the Junk folder. Besides this option, you can always b...
SEARCH FOLDERS are virtual folders that perform a search on selected criteria once you open the folder, allowing you to collect your items from multiple Inboxes or selected folders just by using the right keyword or criteria. The Search folders can be s...
> UPDATE: New licensing manager has been released for PRO license > users and is available at http://licensemanager.emclient.com/ > [http://licensemanager.emclient.com/] > > SilverLight is no longer needed for access to our License manager. Chrome rece...
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