If you need to show our support team what’s on your screen, taking a screenshot is the easiest way.

Screenshots on Android:

• On most Android phones:
  • Press the Power button and the volume down button at the same time.
  • Or: swipe down from the top of your screen to open the top menu and look for a “Take screenshot” button.
  • The video will be saved to your Gallery app.
• To share in a new message:
  • Tap the Share button (three connected dots).
  • Select eM Client or another email app. A new message will open with the image attached.
• To share in a reply:
  • Open the reply you’re writing and add the image as an attachment (a paperclip icon).

Screenshots on iOS:

• If your iPhone uses Face ID:
  • Press the side button and the volume up button at the same time.
• If your iPhone uses Touch ID:
  • Press the side button and the Home button at the same time.
• To share in a new message:
  • Tap the Share button (a box with an upward arrow).
  • Select eM Client or another email app. A new message will open with the image attached.
• To share in a reply:
  • Open the reply you’re writing and add the image as an attachment (a paperclip icon).

Looking for how to take a screenshot on your computer?