If you need to show our support team what’s happening on your screen, a screen recording can be more helpful than a screenshot.

Screen recordings on Android:

• On most Android phones:
  • Swipe down from the top of your screen to open the top menu and look for a “Screen recorder” button.
  • Tap it and “Start recording”. A few seconds later, it will start recording.
  • To stop the recording, tap the square button on your screen. The video will be saved to your Gallery app.
• To share in a new message:
  • Tap the Share button (three connected dots).
  • Select eM Client or another email app. A new message will open with the video attached.
• To share in a reply:
  • Open the reply you’re writing and add the video as an attachment (a paperclip icon).

Screen recordings on iOS:

• On most iOS phones:
  • Open Settings > Control Center > Customize Controls. Tap the plus sign next to Screen Recording.
  • Tap the gray Record button. Three seconds later, it will start recording.
  • To stop the recording, tap the red Record button. The video will be saved to your Photos app.
• To share in a new message:
  • Tap the Share button (a box with an upward arrow).
  • Select eM Client or another email app. A new message will open with the video attached.
• To share in a reply:
  • Open the reply you’re writing and add the video as an attachment (a paperclip icon).

Looking for how to record your screen on your computer?