If you need to show our support team what’s happening on your screen, a screen recording can be more helpful than a screenshot.

Screen recordings on Windows:

Windows 11 (Snipping Tool)

• Press Windows (⊞) + Shift + R on our keyboard.
• Click and hold your mouse, then drag over the area you want to record.
• Click Start. Three seconds later, it will start recording.
• To stop recording, click Stop.
• A window with your recording will open. Press Ctrl + S to save the file somewhere you can find it, like your Desktop.
• To send by email: Drag the saved file into your email message.
• To send through the support center: Click Add file under your support ticket and select the screenshot you saved.

Windows 10 (Xbox Game Bar)

• Press Windows (⊞) + G on our keyboard.
• If prompted, click Yes, this is a game.
• Press Windows (⊞) + Alt + R to start recording.
• To stop recording, press Windows (⊞) + Alt + R again. The recording will be automatically saved in Videos\Captures.
• To send by email: Drag the saved file into your email message.
• To send through the support center: Click Add file under your support ticket and select the screenshot you saved.

Screen recordings on macOS:

To take a screenshot:

• Press Command (⌘) + Shift + 5 on your keyboard.
• Choose Record Entire Screen (screen icon with a dot).
• Click Record.
• To stop recording, press Command (⌘) + Ctrl + Esc. The recording will be automatically saved on your Desktop.
• To send by email: Drag the saved file into your email message.
• To send through the support center: Click Add file under your support ticket and select the screenshot you saved.