If you need to show our support team what’s on your screen, taking a screenshot is the easiest way.

Screenshots on Windows 7/10/11:

To take a screenshot of your entire screen:

• Press Windows (⊞) + Print Screen (PrtScn) on your keyboard.
• To send by email:
  • Click in the body of the message.
  • Press Ctrl + V to paste the screenshot.
• To send through the support center:
  • Open the program Paint (press Windows (⊞), type “Paint,” and press Enter).
  • Press Ctrl + V to paste your screenshot into Paint.
  • Press Ctrl + S to save the file somewhere you can find it, like your Desktop.
  • Click Add file under your support ticket and select the screenshot you saved.

To take a screenshot of a single window:

• Click the window you want to capture to make sure it is active.
• Press Alt + Print Screen (PrtScn) on your keyboard.
• To send by email:
  • Click in the body of the message.
  • Press Ctrl + V to paste the screenshot.
• To send through the support center:
  • Open the program Paint (press Windows (⊞), type “Paint,” and press Enter).
  • Press Ctrl + V to paste your screenshot into Paint.
  • Press Ctrl + S to save the file somewhere you can find it, like your Desktop.
  • Click Add file under your support ticket and select the screenshot you saved.

Screenshots on macOS:

To take a screenshot:

• Press Command (⌘) + Shift + 5 on your keyboard.
• A small menu will appear with options. Select one:
  • Capture Entire Screen (screen icon)
  • Capture Selected Window (window icon)
• Click Capture. The screenshot will be saved automatically on your Desktop.
• To send by email: Drag the screenshot from your Desktop into the message.
• To send through the support center:
  • Click Add file under your support ticket and select the screenshot you saved.