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Unauthorized License Detected warning while using valid license
Posted by Olivia Rust on 10 June 2022 11:57

The Unauthorized License Detected warning should show up if you are using an illegal version of eM Client, which is detected by your System checking eM Client's program file signatures. Recently, some users encountered this warning even with a valid program and license, because of an outdated certificate in their device.

To check if you are affected by this problem, please check this webpage: https://trusted-root-g4.chain-demos.digicert.com/
If the page shows a warning, you need to update your root certificate DigiCert Trusted Root G4.

This can be sorted by installing available security updates for your Windows or you can find the updates manually here: Support for urgent Trusted Root updates for Windows Root Certificate Program in Windows

You can also manually download the certificate here: 

DigiCert Root Certificates | DigiCert.com

Direct download for DigiCert Trusted Root G4 | DigiCert.com

To avoid similar issues in the future, make sure you have the Windows Root certificate AutoUpdater active.
This can be changed in Windows registry directly in HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\SystemCertificates\AuthRoot
Just make sure the DisableRootAutoUpdate key is set to 0.


If the issue is not resolved even after manually re-installing the missing certificate, you can reinstall the app in case the issue was in the corrupted program files.
Follow these steps:

- Uninstall eM Client (do NOT delete your database)
- Make sure the eM Client folder and files are gone from C:\Program Files (x86)\eM Client or C:\Program Files\eM Client
If not, delete them manually.
- Then download and install the app for your licensed version from an official file downloaded from our website: https://www.emclient.com/release-history

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