Knowledgebase: Featured Articles
Why is it taking you so long to reply to my Support Ticket?
Posted by Olivia Sadler on 04 August 2020 11:04

Generally, Pro Support is only available to Pro License holders for one year after their purchase, otherwise we direct Free users to our Support Forum. However, since the new eM Client 8 was recently released, everyone is treated as a Pro user for a month and is contacting the Support Team for a large range of issues. This has greatly increased our number of new support tickets to 100s every day and created a backlog. Some of the issues are bugs that our users have caught and we can pass on the information to our developers to fix and make eM Client better for everyone. We’re happy to help you and we promise that your ticket has not been forgotten or lost, but your patience is greatly appreciated during this time.

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