How can I downgrade back to eM Client 8, eM Client 7 or older?
Posted by Olivia Rust on 21 July 2020 16:43
Our databases are not backward compatible for older versions and once you upgrade your database to accommodate the new version, you cannot just simply install an older version over it.
If you have a backup of your database from eM Client 8 or older you can skip any export. If not, you will need to export local data before the downgrade to keep them.
For accounts set up with IMAP or EWS protocol this is not an issue, as setting these accounts anew will synchronize messages and folders back from the server.
For POP accounts and any data in Local folders, export them first via Menu > File > Export and once you downgrade, you can import them back via Menu > File > Import.
The steps to downgrade on Windows are to:
If you want to just rename your database, the default location is in C:\Users\%username%\AppData\Roaming\eM Client
The steps to downgrade on macOS are to:
If you want to delete or rename your database, the default location is in /Users/User Name/Library/Application Support/eM Client
If you upgraded by accident and aren't sure if you need to downgrade manually, please see the article on this topic - This version of eM Client is newer than what your current license permits.