BT Internet folder download issue - SELECT command bug
Posted by Olivia Rust on 06 August 2019 12:05
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Users of BTinternet email accounts have recently seen a variation of these errors:
We have analyzed the issue in detail, including IMAP logs provided by some of our users and unfortunately, our developers came to the conclusion that it's a server issue which can't be fixed on our side. It seems that the BT updated the feature on their back-end servers but didn't adapt the proxy servers which report the errors. It seems that BT is continuously changing the settings and that's why sometimes the account reset helps but later on the issue reappears. Some tweaks to the settings seem to help though, these are solutions provided by our users:
Another tip that seems to help is filling in the manual option for credentials under the IMAP tab in Menu>Tools>Accounts. Open this section and open the IMAP tab for your BT account. Insert your credentials into "these credentials" fields and save the settings. | |
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