The Operations log can be very useful for troubleshooting, as it contains information about the Operations that were done during this run of the application. If there is an error message the Operations log might contain more detailed information about the error itself.

If an error message already popped up, the Log can be found in the third tab of the same Window. Otherwise, you can open this window manually in Menu > Operations. The Log is in the third tab of this window.

Simply click the Copy log button and then paste the text into a text editor (Notepad, MS Word, ...) via the Ctrl+V shortcut.

You can then search for your error message there in case the error details made the reason self-explanatory or you can send this log to the support so we can analyze it and provide advice.

Support options are described on our website in Support overview section. 

LEGACY OPTION

In older versions the Copy log button is not available, so you will need to copy the log manually.

• Open the Log tab and then click inside, to select a single line
• Press Ctrl+A keyboard shortcut to select all the lines
• Use Ctrl+C to copy the content
• Open a text editor (Notepad, MS Word, ...) and use Ctrl+V to paste the log there and then send it to support.