Knowledgebase: Troubleshooting
I'm seeing several connection errors during the day, how can I get rid of them?
Posted by Olivia Rust on 04 June 2018 15:30

These errors can be caused by minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server is unable to respond while the request is valid.

Don't worry though - eM Client should be able to automatically reconnect if the connection error is thrown unless there's a real problem on the server.

If you want to hide the error messages from showing, please navigate to the application settings in Menu > Tools > Settings > General > General and under Operations Window uncheck 'Show window when an error occurs'.

 

You can always check the errors manually in Menu > Tools > Operations under the Errors tab.

If you are sure the errors are more serious than server timeouts, get in touch with our support.

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