Knowledgebase: Troubleshooting
How to report an issue?
Posted by Olivia Rust on 22 May 2018 13:47

1) If you’re getting an error message, please enclose a screenshot of the error.

2) Send us the whole content of the ‘Log’ tab. If an error appears, you can access it by clicking on the third tab in the same window as the Error. If no error appears, go to Menu > Operations, click the 'Copy log' button and paste the log (Ctrl+V) in a message to us.

3) Send us the full number of the version that you’re using (you can find this information in Menu > Help > About).

4) Try to remember what changes you’ve made in eM Client or in your system before the problem started and describe them to us.

Submit the report via one of our Support options or send it to info@emclient.com (if you're still using the Trial version) and we’ll do our best to resolve the issue as soon as possible.

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