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Knowledgebase : Troubleshooting
   

The easiest way to transfer all your data including your settings to another computer is creating a backup by navigating to Menu - File - Backup, transferring the backup file to another computer and selecting Menu - File - Restore on the that computer to ...
Right-click the toolbar and click the 'Customize' option. Toolbar customization is supported since eM Client 7, older versions do not have this option.
Please understand that the problem-solving process is difficult and can be very time-consuming. So if you want to get faster responses, make sure to follow these guidelines on how to report an issue: * If you are getting an error message, please enclo...
Have you lost your activation key? No problem! Simply enter the email address used for the license registration here [http://www.emclient.com/lost-activation-key], and we will send you your activation key in a minute.
If you get an error indicating that your database is corrupted, the fastest possible way to get eM Client running again is to restore your data from a backup. If you do not have a backup and have all your data saved on the server, you will have to delete ...
This usually happens with Gmail accounts that use multiple labels, especially for a single email. Since eM Client creates a separate folder for each label, emails that have multiple labels attached to them will have multiple copies saved. The only workaro...
First, it's important to realize how eM Client works; it only downloads message headers. Messages themselves are not fully downloaded until after you click on them to show their content in eM Client. Thus, eM Client cannot search in the bodies of all your...
If you're wondering why the subfolders under your Yahoo account disappear each time you restart eM Client, here's the explanation: Yahoo servers do not support subfolders at all. Therefore, these are from eM Client after completing a full synchronization ...
When setting up a POP3 account using the automatic or manual account setup, you can choose between creating a separate folder tree in the left pane for your POP3 account, or you can have your items synchronized with the default local folders tree. Both op...
eM Client licenses are meant to be used on one computer only, so if you have one eM Client license and are using eM Client on two or more computers, you will be asked to re-activate your eM Client license each time you switch between the computers. We off...
Unfortunately, Microsoft has decided to quit Skype support. Therefore, this functionality has been removed from eM Client as well.
Unfortunately, Facebook has decided to quit facebook chat support for third party applications as of April 30th 2015. Therefore, this functionality has been removed from eM Client as well.
You can export your contacts, tasks and items from the agenda to a CSV file by selecting the items you want to export in the Contacts/Tasks or Agenda View and right-clicking the selection. Select "Export > Export to CSV" and your items should be saved i...
eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details. While the startup synchronization is being processed by your server, it's possible the request for downloading b...
These errors can be caused by a minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server is unable to respond while the reques...
If you've never seen this window, there's nothing to worry about, this is the new authentication option introduced by Google recently as the new standard for authenticating with their Mail and Calendar servers. _Login with your Gmail account and allow a...
If upload of a calendar, task or contact failed due to a reason (e.g. invalid value, missing or empty field), this may be caused due to an invalid item that you're trying to synchronize with the server. As the item can't be processed by the server, plea...
Chrome recently pulled their support of Silverlight and as a result, the only browser that you can use to access licensing.emclient.com is Internet Explorer. If you are using Windows 10, you can still access Internet Explorer - simply type Internet Expl...