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Knowledgebase : Getting Started
After you download the installer from our website, open the "setup" file and proceed with the installation steps. During the install you can choose to set the application as default or make the application load on startup.
After you install eM Client, you can choose to import your data directly from Microsoft Outlook or a previous eM Client backup. If you want to import your data from email messages, calendar and contacts files you can use the built-in import feature avai...
The main difference between a Free and a PRO license is the unlimited number of e-mail accounts and the possibility to use eM Client for commercial use. Commercial use is any activity that helps you to make a profit, and as a result, the Free license cann...
In eM Client, go to Menu - Help - License. Click on Activate and insert your license key.
To check if your eM Client is up to date, navigate to Menu - Help and click on "Check for updates". However, eM Client usually checks for updates automatically without any user input.
Our current update model is this: by purchasing an eM Client license, you get the latest officially released major version of eM Client, all the smaller updates related to that version, and one year of VIP support. If you decide to upgrade to a newer vers...
If you're using any of the major services, follow this link [http://www.emclient.com/server] to our website and select the account of your preference, if however you're not using any of the common email services you might need to setup the account using m...
eM Client supports all standard email accounts using the IMAP or the POP3 protocol to synchronize items with the client. You can also setup an Exchange or AirSync account.
You've probably heard that there are different ways an email program can retrieve your emails (called protocols). Two of the most common protocols are IMAP and POP3. But what are these? POP3 means that emails are downloaded to a specific machine from th...
The easiest way to transfer all your data including your settings to another computer is creating a backup by navigating to Menu - File - Backup, transferring the backup file to another computer and selecting Menu - File - Restore on the that computer to ...
First, go to Menu - Tools - Settings - General - Backup. Make sure the box "Enable Backup" is checked. Once it is, you can specify the folder where backups will be saved in, how often you want them to occur, and how many backups you want to keep (You can ...
Right-click the toolbar and click the 'Customize' option. _Toolbar customization is supported since eM Client 7, older versions do not have this option._ __
Please understand that the problem-solving process is difficult and can be very time-consuming. So if you want to get faster responses, make sure to follow these guidelines on how to report an issue: * If you are getting an error message, please ENCLO...
Have you lost your activation key? No problem! Simply enter the email address used for the license registration on our website [http://www.emclient.com/lost-activation-key], and we will send you your activation key in a minute.
If you've never seen this window, there's nothing to worry about, this is the new authentication option introduced by Google recently as the new standard for authenticating with their Mail and Calendar servers. LOGIN WITH YOUR GMAIL ACCOUNT AND ALLOW AC...
eM Client is localized for most of the worldwide languages, including English, German, Spanish, Portuguese, French or Russian, but also Japanese and Chinese. Note however that some of the translations were created with the help of our users and may cont...
eM Client unfortunately doesn't include an automatic SPAM filter. However you can still manage a Blacklist and ban unsolicited email using the "Move to Junk" button or a shortcut. The SPAM filter is a server-side feature, so if you'd like to setup a fil...
Yes, you can use a number of variables in your messages while sending mass mail from eM Client. To add variables, right click the message body while composing a new message and select INSERT > VARIABLE. Then you can select a number of variables from a l...
You can send MASS MAIL from eM Client. Mass mail is used for messages that are sent to multiple recipients but each one will get their own copy of the message (with no addresses in CC or BCC). To use this feature, add the recipients or use a distributio...