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Knowledgebase : Getting Started
   

Please understand that the problem-solving process is difficult and can be very time-consuming. So if you want to get faster responses, make sure to follow these guidelines on how to report an issue: * If you are getting an error message, please ENCLO...
Have you lost your activation key? No problem! Simply enter the email address used for the license registration on our website [http://www.emclient.com/lost-activation-key], and we will send you your activation key in a minute.
If you've never seen this window, there's nothing to worry about, this is the new authentication option introduced by Google recently as the new standard for authenticating with their Mail and Calendar servers. LOGIN WITH YOUR GMAIL ACCOUNT AND ALLOW AC...
eM Client is localized for most of the worldwide languages, including English, German, Spanish, Portuguese, French or Russian, but also Japanese and Chinese. Note however that some of the translations were created with the help of our users and may cont...
eM Client unfortunately doesn't include an automatic SPAM filter. However you can still manage a Blacklist and ban unsolicited email using the "Move to Junk" button or a shortcut. The SPAM filter is a server-side feature, so if you'd like to setup a fil...
Yes, you can use a number of variables in your messages while sending mass mail from eM Client. To add variables, right click the message body while composing a new message and select INSERT > VARIABLE. Then you can select a number of variables from a l...
You can send MASS MAIL from eM Client. Mass mail is used for messages that are sent to multiple recipients but each one will get their own copy of the message (with no addresses in CC or BCC). To use this feature, add the recipients or use a distributio...
You can always download the installation file directly from our DOWNLOAD WEBPAGE [HTTP://WWW.EMCLIENT.COM/DOWNLOAD]. After the SETUP.MSI file is downloaded simply double-click it to run it and follow the steps. You can choose to set the program as THE...
After you install eM Client for the first time, a window with Application Import options in your device pops up. If you have previously installed other email clients on your computer (MS Outlook, ThunderBird, ...) they will appear in this window. If you...
All our licenses are lifetime, which means they never expire, but there are few differences in features. With PRO LICENSE, you can set up an unlimited number of email accounts while FREE LICENSE allows up to two. Any account which provides an email serv...
The license must be activated inside your installed _eM Client program_, not on our website nor through email messages. In the main program window find the MENU button in the top left. Open the MENU > HELP >LICENSE section. Click the ACTIVATE button...
Important security updates are pushed automatically, so if there is one available an 'Automatic update' window will pop up after startup. There can be service updates available that are not pushed to all users automatically though. In that case, you can...
When you purchase an eM Client Pro license it is valid for current official MAJOR VERSION, all its UPDATES and all older versions. You also receive one year of PRO support access. Our licenses do not expire, so there is no time limit on the program use. ...
After you finish installing eM Client you will be automatically asked to set up your first account. You can use the AUTOMATIC SETUP or open the other tabs to explore manual setup options. To explore the setup options in more detail please read the CREAT...
eM Client supports all standard email accounts using the IMAP, POP3 and EWS protocols. Most commonly used servers and their accounts' setup can be found on our website [http://www.emclient.com/server]. But, generally, if you account can be set up with t...
You've probably heard about different mail protocols, specifically about IMAP and POP3, which are most commonly used. Many mail providers even provide server settings for both options, but what is the difference? POP3 is more old-fashioned protocol. It ...
To setup or change Backup settings go to MENU > TOOLS > SETTINGS > GENERAL > BACKUP. Make sure the box "ENABLE BACKUP" is checked. Once it is, you can specify the folder where backups will be saved, how often you want them to occur, and how many backups...
Right-click the toolbar and click the 'CUSTOMIZE' option. Then add or remove any of the button options and save it to apply the change. _Toolbar customization is supported since eM Client 7, older versions do not have this option._ __