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After you download the installer from our website, open the "setup" file and proceed with the installation steps. During the install you can choose to set the application as default or make the application load on startup.
After you install eM Client, you can choose to import your data directly from Microsoft Outlook or a previous eM Client backup. If you want to import your data from email messages, calendar and contacts files you can use the built-in import feature availa...
The main difference between a Free and a PRO license is the unlimited number of e-mail accounts and the possibility to use eM Client for commercial use. Commercial use is any activity that helps you to make a profit, and as a result, the Free license cann...
In eM Client, go to Menu - Help - License. Click on Activate and insert your license key.
To check if your eM Client is up to date, navigate to Menu - Help and click on "Check for updates". However, eM Client usually checks for updates automatically without any user input.
Our current update model is this: by purchasing an eM Client license, you get the latest officially released major version of eM Client, all the smaller updates related to that version, and one year of VIP support. If you decide to upgrade to a newer vers...
If you have several e-mail addresses linked to eM Client, you might want to set one to be your default account. This is the account your emails will automatically send from when you compose them. You can change which email account you're sending messages ...
If you're using any of the major services, follow this link [http://www.emclient.com/server] to our website and select the account of your preference, if however you're not using any of the common email services you might need to setup the account using m...
The automatic setup uses the autodiscover settings on your email server. That helps the application to detect the correct account settings and let you access your items almost immediately. Usually the program should automatically setup an IMAP account, ho...
You can manually set up your accounts in a few simple steps. First of all, open the Menu - Tools - Accounts, and click on the + button. Then go to the Mail drop-down menu and select "Other". Click "Next" to proceed with the manual configuration of your ac...
eM Client supports all standard email accounts using the IMAP or the POP3 protocol to synchronize items with the client. You can also setup an Exchange or AirSync account.
eM Client can synchronize all your calendar, contacts or tasks items if your server supports the CalDAV or CardDAV protocol. You can also synchronize your Gmail, iCloud or Fruux calendar with eM Client. If you do not have a calendar account, you can alway...
You've probably heard that there are different ways an email program can retrieve your emails (called protocols). Two of the most common protocols are IMAP and POP3. But what are these? POP3 means that emails are downloaded to a specific machine from th...
Local Folders are folders that are not synchronized with the server, meaning they are stored on your computer instead of remotely on the server. There are various reasons you might want to store emails in local folders. For example, you can move or copy y...
Smart Folders are virtual folders that contain Inbox, Outbox, Sent, Drafts, Junk Email, Unread, or Flagged messages from all of your email accounts at once. They can be found in the Mail column of the Sidebar, above the folders for your individual account...
To change the database location, please navigate to the application settings under Menu - Tools - Settings - General - Storage, where you can adjust the database folder location, however please note the disclaimer in the settings, original database locati...
In the main eM Client window, click on Menu - Tools - Rules. A window with various options will appear, and from there you can create and edit everything you need. Simply follow the Rule Wizard and it will guide you through the process.
You can edit shortcuts to fit your needs by navigating to Menu - Tools - Settings. Under the General section on the left, go to Shortcuts. Click on any shortcut that you want to change, type the combination of keys you would like to use for the shortcut, ...
The easiest way to transfer all your data including your settings to another computer is creating a backup by navigating to Menu - File - Backup, transferring the backup file to another computer and selecting Menu - File - Restore on the that computer to ...
First, go to Menu - Tools - Settings - General - Backup. Make sure the box "Enable Backup" is checked. Once it is, you can specify the folder where backups will be saved in, how often you want them to occur, and how many backups you want to keep (You can ...
Even if you use features like rules and customizable folders to sort your mail, it can still be difficult to find a specific email. While you can manually go through your folders, there's a much easier way to quickly find what you're looking for - all you...
You probably already know that you can link several accounts to eM Client. But you might decide that, for whatever reason, you don't want a specific account linked to eM Client after all. If this is the case, you can delete an account in just a few second...
We've talked before about adding a new account or deleting an account, but now we're going to talk about changing the order of accounts. In the Tools menu, click on Accounts. From here, a dialogue window will pop up. On the side, you'll see a list of the ...
The default reminder status for calendars in eM Client is set to "No Reminder." But you can adjust the default reminder time for each individual calendar folder in their properties menus. Simply right-click a calendar folder (any of the folders under your...
In the main eM Client window, click on Tools and select the "Deduplicator" tool. From there, a window will pop up asking if you want to run the deduplicator on your emails, events, tasks, or contacts. Select the item type, and click next. You can choose...
If you've synchronized your eM Client with your Gmail account, you may have found out it is not possible to synchronize your distribution lists with the server or your other devices. This is unfortunately not possible as Gmail does not support any distrib...
eM Client supports exports for all standard file types for all your items. You can export emails into an email message format (eml), calendars and tasks into icalendar files (ics), or your contacts into VCards (vcf). You can also export your account setti...
eM Client contains an Automatic Archiving feature which allows you to download all messages older than a selected number of days from the server and keep them stored on your local drive. You can find this option under Tools - Settings - Mail - Automatic A...
Right-click the toolbar and click the 'Customize' option. Toolbar customization is supported since eM Client 7, older versions do not have this option.
Please understand that the problem-solving process is difficult and can be very time-consuming. So if you want to get faster responses, make sure to follow these guidelines on how to report an issue: * If you are getting an error message, please enclo...
Have you lost your activation key? No problem! Simply enter the email address used for the license registration here [http://www.emclient.com/lost-activation-key], and we will send you your activation key in a minute.
If you get an error indicating that your database is corrupted, the fastest possible way to get eM Client running again is to restore your data from a backup. If you do not have a backup and have all your data saved on the server, you will have to delete ...
This usually happens with Gmail accounts that use multiple labels, especially for a single email. Since eM Client creates a separate folder for each label, emails that have multiple labels attached to them will have multiple copies saved. The only workaro...
First, it's important to realize how eM Client works; it only downloads message headers. Messages themselves are not fully downloaded until after you click on them to show their content in eM Client. Thus, eM Client cannot search in the bodies of all your...
If you're wondering why the subfolders under your Yahoo account disappear each time you restart eM Client, here's the explanation: Yahoo servers do not support subfolders at all. Therefore, these are from eM Client after completing a full synchronization ...
We have enhanced the IMAP certificate checks, so this is an expected result. The problem arises because your certificate name does not match the host name. Please either use the correct certificate, or match the server address found in your accounts setti...
When setting up a POP3 account using the automatic or manual account setup, you can choose between creating a separate folder tree in the left pane for your POP3 account, or you can have your items synchronized with the default local folders tree. Both op...
eM Client licenses are meant to be used on one computer only, so if you have one eM Client license and are using eM Client on two or more computers, you will be asked to re-activate your eM Client license each time you switch between the computers. We off...
Unfortunately, Microsoft has decided to quit Skype support. Therefore, this functionality has been removed from eM Client as well.
Unfortunately, Facebook has decided to quit facebook chat support for third party applications as of April 30th 2015. Therefore, this functionality has been removed from eM Client as well.
To setup an alias to your account navigate to the account settings under Menu - Tools - Accounts, select your account, click on "Aliases" under the General setup of your account and add your email address to the list of Aliases. NOTE: In order to send o...
You can export your contacts, tasks and items from the agenda to a CSV file by selecting the items you want to export in the Contacts/Tasks or Agenda View and right-clicking the selection. Select "Export > Export to CSV" and your items should be saved i...
eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details. While the startup synchronization is being processed by your server, it's possible the request for downloading b...
These errors can be caused by a minor connectivity issues between the application and your mail server. This can occur when the server is not responding or if the number of requests is higher than usual and the server is unable to respond while the reques...
If you've never seen this window, there's nothing to worry about, this is the new authentication option introduced by Google recently as the new standard for authenticating with their Mail and Calendar servers. _Login with your Gmail account and allow a...
If upload of a calendar, task or contact failed due to a reason (e.g. invalid value, missing or empty field), this may be caused due to an invalid item that you're trying to synchronize with the server. As the item can't be processed by the server, plea...
eM Client is localized for most of the worldwide languages, including English, German, Spanish, Portuguese, French or Russian, but also Japanese and Chinese. Note however that some of the translations were created with the help of our users and may cont...
To run the application in offline mode, navigate to File and select the "Work Offline" option. If you'd like to run the application in Offline mode right from the startup, hold down the CTRL button while the application is being initialized.
eM Client unfortunately doesn't include an automatic SPAM filter. However you can still manage a Blacklist and ban unsolicited email using the "Move to Junk" button or a shortcut. The SPAM filter is a server-side feature, so if you'd like to setup a fil...
If you have smart folders enabled, right click your current Smart folders in the left pane and select Display - Search folders. Once you do so, right click the search folders option and create a new search folder. Search folders are virtual folders that...
Chrome recently pulled their support of Silverlight and as a result, the only browser that you can use to access licensing.emclient.com is Internet Explorer. If you are using Windows 10, you can still access Internet Explorer - simply type Internet Expl...
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